About the role
Medical Virtual Assistant — $4/Hour
Our private U.S. based healthcare practice | Remote | Philippines
Position: Medical / Mental Health Virtual Assistant
Location: Remote — Philippines
Pay: $4 USD/hour to start
Schedule: Part-time, approximately 15–20 hours/week
Time Zone: U.S. Eastern Time (New York)
Potential: Opportunity for additional hours and pay increase based on performance
About Our private U.S. based healthcare practice
Our private U.S. based healthcare practice provides psychiatric mental health and family-health services through telehealth and other healthcare settings.
We are looking for a reliable, professional, English-speaking Medical Virtual Assistant who can become a long-term member of our practice support team.
This position is primarily administrative and patient-support focused. You will work directly with the practice owner/provider and must be comfortable handling confidential healthcare information.
Primary Responsibilities
Your responsibilities may include:
Answering and returning patient calls using our approved phone/Spruce workflow
Responding to administrative patient messages
Scheduling, confirming, and rescheduling appointments
Sending appointment reminders
Sending forms and administrative instructions
Following up with patients regarding incomplete administrative requirements
Documenting phone calls and administrative communications
Maintaining patient follow-up lists
Assisting with referral and outreach activities
Administrative insurance/credentialing support as assigned
Using EHR/EMR and scheduling systems
Using Google Workspace and other practice software
Following established office procedures and scripts
Escalating clinical questions to the provider
Protecting patient confidentiality and PHI
IMPORTANT — This Is a Non-Clinical Position
You will not be responsible for:
Diagnosing patients
Providing medical advice
Recommending medications
Telling patients to start, stop, or change medications
Interpreting symptoms
Making clinical decisions
Determining whether a patient requires a specific treatment
If a patient asks a clinical question, you will follow our escalation procedure and route the message to the provider.
Requirements
Required
Excellent written and spoken English
Strong communication skills
Professional telephone manner
Reliable and dependable
Strong attention to detail
Ability to follow written procedures
Comfortable communicating with U.S. patients
Stable high-speed internet
Reliable computer/laptop
Private workspace
Ability to work during agreed U.S. Eastern Time hours
Willingness to complete HIPAA/privacy training
Willingness to sign a confidentiality agreement
Willingness to follow strict patient privacy and cybersecurity procedures
Preferred
Previous medical VA experience
U.S. healthcare experience
Behavioral health/psychiatry experience
Medical scheduling experience
EHR/EMR experience
Spruce experience
Telehealth experience
Medical billing or insurance experience
Patient intake experience
Referral coordination experience
Compensation
Starting rate: $4 USD/hour
Approximately
15 hours/week = $60/week
20 hours/week = $80/week
Approximately $240-$320/month depending on schedule
Payment will be made according to the agreed payment schedule and through an agreed payment platform such as Wise or another mutually acceptable method.
There is potential for a pay increase and additional hours after successful completion of the probationary period.