About the role
NOW HIRING: Senior Glass & Glazing Operations Coordinator
Client: U.S.-Based Glass & Glazing Company
Employment Type: Full-Time
Work Arrangement: Remote
About the Role:
OWL BRIDGE SOLUTIONTM is seeking an experienced Senior Glass & Glazing Operations Coordinator to manage and support residential and commercial glass, glazing, window replacement, shower enclosure, door installation, and related construction projects for a U.S.-based client.
The ideal candidate has at least 3 years of relevant industry experience, strong technical knowledge of glass and glazing operations, and hands-on proficiency with field service management software, CRM systems, and invoicing or accounting platforms.
Key Responsibilities
Customer & Lead Management: Handle inquiries, document project requirements, maintain CRM records, and manage customer follow-ups.
Estimating & Quotations: Review measurements, photos, specifications, and scopes of work; prepare estimates, quotations, and supporting documentation.
Scheduling & Project Coordination: Coordinate site visits, technicians, installers, and project timelines from initial inquiry through job completion.
Glass & Glazing Operations: Support window and IGU replacements, shower enclosures, glass railings, door installations, and other residential and commercial glazing projects.
Supplier & Materials Coordination: Manage material specifications, purchase orders, availability, deliveries, and supplier follow-ups.
Invoicing & Job Closeout: Prepare invoices, work orders, and project documentation; track payments, warranties, and outstanding tasks.
Opertions Management: Monitor active jobs, resolve scheduling issues, maintain accurate records, and improve operational workflows.
Mandatory Qualifications:
1. Industry Experience
Minimum3 years of relevant experience in glass and glazing, fenestration, window replacement, shower doors, glass railings, door installation, or closely related construction or field service operations.
Proven experience coordinating projects, estimates, schedules, materials, or installations.
2. Technical Knowledge
Working knowledge of glass measurements, materials, hardware, specifications, and installation processes.
Familiarity with tempered, laminated, Low-E glass, and insulated glass units (IGUs).
Ability to identify missing project information and coordinate installation requirements.
3. Mandatory Software Proficiency
Hands-on experience with at least one field service management platform:ServiceTitan, Housecall Pro, or Jobber.
Practical CRM experience for lead tracking, customer records, and follow-ups.
Experience with invoicing or accounting software, such as QuickBooks.
Ability to explain how these systems were used in previous roles.
General familiarity without hands-on experience does not meet the software requirements.
4. Professional Skills
Strong written and verbal English communication skills.
Excellent organization, accuracy, and attention to detail.
Ability to independently manage multiple projects and deadlines.
Strong problem-solving, accountability, and professional communication skills.
How to Apply:
Qualified applicants who meetall mandatory requirements should email their updated CV or resume to:
Subject: Application — Senior Glass & Glazing Operations Coordinator
Please include the following in your application:
Total years of relevant industry experience.
Glass and glazing projects you have supported or coordinated.
Field service software used (ServiceTitan, Housecall Pro, or Jobber).
CRM and invoicing/accounting platforms used, including QuickBooks if applicable.
A brief summary of the responsibilities you have independently managed.
Only candidates meeting the required experience, technical knowledge, and software proficiency will be considered.