About the role
Client Operations Agent
Join a US-based chauffeured transportation company that serves fast-growing companies and senior executives. Take each booking, plan the trip, run it live, and own the relationship with key clients. Reports to the CEO.
FULL TRAINING PROVIDED | NO LIMO SOFTWARE EXPERIENCE NEEDED
Full-time Independent Contractor
Remote (Applicants outside US welcome)
Shifts (US Eastern)
8 AM – 4 PM
4 PM – 12 AM
12 AM – 8 AM
some weekends
Competitive Contractor Rate Immediate Start
KEY RESPONSIBILITIES
When a Booking Comes In Enter and verify all details, ask what the client hasn't thought of, flag potential issues early, and send a polished confirmation.
The Day Before Assign and reconfirm the chauffeur, confirm pickup details, brief the chauffeur, and check flights/trains or venue access for any issues.
On the Day Confirm the chauffeur is en route and on location early, send passenger details and live tracking link, and handle changes in real time.
After the Trip Confirm drop-off, log wait time, stops and changes for billing, update client preferences, and log any errors with how it was fixed.
Key Accounts & Complex Trips Act as main contact for up to 10 key clients (usually executive assistants) and coordinate roadshows, events and group transportation.
WHAT WE'RE LOOKING FOR
Experience in executive assistance, event planning, travel, logistics, production, hospitality or corporate travel
Exceptional written and spoken English
Extremely detail-oriented and proactive
Calm under last-minute changes
Strong with technology and a daily user of AI tools
Reliable internet with a backup connection and a quiet workspace
HOW TO APPLY
Send your resume with your location, time zone, and the shift/hours you can cover, including weekends. APPLY NOW: (Check How to Apply).