SENIOR CARGOWISE APPLICATION SUPPORT SPECIALIST
D Virtual Assistance Outsourcing
About the role
Are you an experienced CargoWise or logistics systems specialist looking for your next career opportunity? Join us and take your expertise to the next level!
We’re looking for professionals with 6+ years of experience in CargoWise, freight forwarding systems, ERP support, or logistics application support, with strong technical troubleshooting and system configuration skills.
## Key Responsibilities
- Provide L3 and L4 application support for CargoWise and related logistics systems
- Troubleshoot and resolve complex operational, workflow, finance, and integration-related issues
- Manage finance-related system concerns including AR/AP, General Ledger, bank reconciliation, revenue recognition, trial balance, and P&L concerns
- Support workflow triggers, notification generation, custom field creation, and advanced configuration
- Handle carrier queries, customs messaging, port messaging, and scheduling/tracking support
- Customize and generate operational and finance reports
- Support advanced user access and security configuration
- Perform root cause analysis and recommend process/system improvements
- Coordinate with operations, finance, compliance, and IT teams to resolve critical incidents
- Assist in testing, UAT validation, and implementation of system enhancements
- Document recurring issues, solutions, and support procedures
- Provide escalation support and mentoring for L1 and L2 support teams
Qualifications & Experience
- 6+ years of experience in CargoWise, freight forwarding systems, ERP support, or logistics application support
- Strong understanding of freight forwarding, customs, shipping, and supply chain workflows
- Hands-on experience with CargoWise modules and configurations preferred
- Knowledge of finance/accounting concepts including AR/AP, GL, reconciliations, and revenue recognition
- Experience with workflow automation, notifications, reporting, and system customization
- Ability to investigate and resolve complex technical and operational issues independently
- Strong communication and stakeholder management skills
- Advanced Excel skills preferred
- Exposure to SQL, APIs, EDI, or integrations is an advantage
- Experience supporting global operations or international logistics teams is preferred
Preferred Qualifications
- CargoWise Certified Specialist
- Background in freight forwarding operations
- ERP/Application Support experience
- Experience with Jira, ServiceNow, Zendesk, or ticketing systems
- Exposure to process improvement or business analysis