About the role
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.
About the Client
A fast-growing digital health company pioneering non-surgical weight loss care is hiring a Patient Navigator to convert inbound patient inquiries into booked clinical consultations and completed treatment decisions.
The company combines telehealth with distributed clinics across 10 US states and a virtual care team of physicians, nurse practitioners, dietitians, and coaches. Founded by leading medical school professors, it is scaling rapidly across multiple US markets and is building a brand-new Client Intake team to support surging patient volume.
About the Role
The Patient Navigator owns two phases of the patient journey. On the front end, they pick up inbound calls, lead pre-scheduled 15-minute video intro calls, screen for financing readiness and benefits eligibility, and book qualified patients for clinical consultations.
CORE RESPONSIBILITIES:
Inbound Call Management & Front-End Patient Screening - Pick up inbound calls at a 90-95% rate during business hours, attend 100% of pre-scheduled 15-minute video intro calls with potential patients, screen patients using structured financing-readiness and benefits-eligibility questions, educate potential patients on the client's non-surgical procedure offering
Post-Consultation Warm Handoff & Closing Support - Join the last 10 minutes of medical consultations conducted by nurse practitioners, walk patients through next steps, payment logistics, and financing options, schedule follow-up calls for patients with outstanding questions, drive conversion from warm handoff to final payment and closing
Documentation, Systems & Metrics Tracking - Document all patient interactions in the company's EHR system, maintain HIPAA-compliant workflows and data-handling protocols, track consultation booking rate and warm-handoff close rate from Day 1, collaborate with the team via Google Workspace
REQUIREMENTS:
Must-Have: 2+ years of US healthcare experience in a patient-facing role, hands-on experience handling high-volume inbound patient calls, demonstrated experience discussing payment or financing options, proven experience working US business hours (ET/CT), proficiency with Google Workspace and EMR/EHR platforms, ability to work on MacBook within HIPAA-compliant workflows, C1+ English with neutral accent for US patient-facing communication
Nice-to-Have: Exposure to GLP-1 programs or medical weight loss care, Spanish fluency, RN/LPN credentials, telehealth platform experience, prior Sunday or non-traditional shift coverage experience
BENEFITS:
Competitive Salary based on experience and skills
Fully remote work - work from anywhere in LATAM or Philippines
Generous PTO in accordance with company policy
Direct Mentorship from international industry experts
Learning & Development with ongoing access to professional growth resources
Global Networking to connect with professionals worldwide