About the role
Work From Anywhere in the Philippines.
Work Schedule: 8 am - 5 pm EST
Compensation Range: $1,500 - $2,000 USD/month based on experience
A boutique appellate law firm is hiring a Legal Intake Specialist to serve as the first point of contact for prospective clients and convert inbound inquiries into booked consultations and signed engagements.
Operating at a premium price point, the firm serves professional clients navigating high-stakes appeals after an unfavorable trial outcome. It is a small, fast-growing practice in startup mode, where precision and a polished client experience define the brand and every client touchpoint carries weight.
Day-to-day, the Specialist manages inbound calls, screens prospects for qualified appeals work, books consultations, and prepares engagement agreements using a custom contract-automation tool. Success means error-free agreements, accurately spelled names and correct figures, and consistently professional written and phone communication that protects the firm's reputation.
Requirements:
Must-Have:
Experience in a phone-based client intake, customer service, or front-desk role handling inbound calls and prospect screening
Hands-on experience drafting client-facing written communication (emails, documents) with accurate spelling, grammar, and formatting
Experience preparing contracts, engagement agreements, or templated documents requiring accurate numerical data entry and calculations
Demonstrated ability to manage multiple concurrent prospects and follow-ups using scheduling, CRM, or practice-management tools
Proficiency with business productivity and communication tools (email, video conferencing, VoIP/phone systems)
Experience serving professional or high-expectation clientele
C1+ English (CEFR) for real-time phone communication and client-ready written correspondence
Nice-to-Have:
Prior experience in a legal services or law firm environment
Familiarity with Clio Grow, Clio Manage, or comparable legal practice management software
Experience with Dialpad or comparable VoIP phone systems
Experience with document-automation tools (e.g., Gavel) or e-signature platforms
Benefits:
Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide
How to Apply: