IT Support Specialist

About the role

• Monitor and support network and infrastructure stability.

• Coordinate with Lanworks on firewall and server issues.

• Escalate complex incidents as needed.

• Support Domain Controller administration.

• Maintain File Server, Database Server, and Remote Desktop systems.

• Perform routine system monitoring and maintenance.

• Manage Microsoft 365 users, licenses, and SharePoint access.

• Coordinate licensing requests with IT Weapons Inc.

• Provide daily support for MedaPlus and Bos+.

• Troubleshoot C# and legacy Visual FoxPro components.

• Resolve production issues during business hours.

• Support telecom systems and office hardware.

• Coordinate printer and fax services with vendors.

• Provide user support for hardware, software, and internet issues.

• Escalate high-impact issues when necessary.

• Execute setup and removal of user accounts, devices, and access.

• Follow documented security procedures.

• 2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.

• Strong experience in:

• Network and server administration

• Virtualized server environments

• Microsoft 365 administration

• Firewall and security support

• Coding and programming experience, including C#, with ability to troubleshoot production environments.

• Experience supporting legacy systems in live environments.

• Strong coordination experience working with external IT vendors.

• Fluent in spoken and written English with clear communication skills.

• Strong troubleshooting mindset with the ability to respond quickly to operational issues.

• Opportunities for growth and advancement

• Competitive compensation package, including HMO

• Paid time off, including US holidays and vacation

• Full-time (40 hours per week)

• Remote (Philippines-based)