HR Specialist
Prime Virtual Staffing
About the role
Prime Virtual Staffing is looking for a proactive, detail-oriented, and people-focused HR Specialist / Generalist to join our growing team! We’re seeking an HR professional with at least 3 years of BPO experience who understands the fast-paced nature of the industry and can support a variety of human resources functions, particularly Compensation and Benefits, timekeeping, and employee relations.
This role is ideal for someone who enjoys working with people, maintaining accurate employee records, ensuring smooth HR operations, and helping create a positive and supportive employee experience.
Key Responsibilities
Compensation & Benefits
- Administer and coordinate employee compensation and benefits programs, ensuring accuracy, timeliness, and compliance with company policies and applicable labor regulations.
- Assist with payroll-related concerns, benefits enrollment, government-mandated contributions, and other employee compensation matters.
- Respond to employee inquiries regarding salary, benefits, deductions, and other compensation-related concerns.
- Maintain accurate and confidential employee records and benefits documentation.
Timekeeping & Attendance
- Monitor employee attendance, timekeeping records, leaves, overtime, and schedule adherence.
- Review and validate timesheets and attendance discrepancies to support accurate and timely payroll processing.
- Coordinate with employees and relevant team members to resolve timekeeping issues and ensure proper documentation.
Employee Relations
- Serve as a point of contact for employee concerns, workplace inquiries, and HR-related matters.
- Assist in addressing employee grievances, workplace concerns, and disciplinary matters with professionalism, fairness, and confidentiality.
- Support employee engagement initiatives and activities that promote a positive workplace culture.
- Help ensure consistent implementation of company policies, procedures, and employee handbook guidelines.
General HR Administration
- Maintain and update employee files, personnel records, HR trackers, and relevant documentation.
- Assist with onboarding, offboarding, employee documentation, and other HR processes as needed.
- Support the implementation and continuous improvement of HR policies, procedures, and internal processes.
- Perform other HR-related duties and special projects as assigned.
Qualifications
- At least 3 years of experience in the BPO industry, preferably in an HR Specialist, HR Generalist, or similar HR-related role.
- Hands-on experience in Compensation and Benefits administration.
- Familiarity with timekeeping, attendance monitoring, and payroll coordination.
- Experience handling employee relations, employee concerns, and HR documentation.
- Working knowledge of Philippine labor laws and statutory requirements, including SSS, PhilHealth, Pag-IBIG, and applicable DOLE regulations.
- Strong organizational skills and keen attention to detail, particularly when handling employee records and compensation-related information.
- Excellent communication and interpersonal skills, with the ability to handle sensitive employee matters professionally and confidentially.
- Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
- Proficiency in Microsoft Office or Google Workspace; familiarity with HRIS, payroll, or timekeeping systems is an advantage.
- Willing to work full time following US timezone 40 hours a week
Note: This is a fully remote role, so employees are responsible for maintaining a reliable work-from-home setup, including equipment and internet connection. For Philippine-based candidates, a dependable power backup (UPS, power station, or generator) is required to ensure uninterrupted work. Proof of backup will be requested prior to onboarding.