About the role
Customer Service, Lead Generation & Admin Assistant
Location: Remote
Job Type: Freelance, Full-time
Work Schedule: Monday - Friday (9am-5pm EST)
Salary: TBD during initial interview
Job Summary
We are looking for a proactive and organized Customer Service, Lead Generation & Administrative Assistant to support customer communications, lead generation, social media, and daily administrative tasks. The ideal candidate is comfortable handling calls, conducting online research, managing customer records, and working independently.
Key Responsibilities
• Handle inbound and outbound customer calls and inquiries.
• Follow up with customers regarding services, appointments, orders, invoices, and payments.
• Research and identify potential leads and maintain lead lists.
• Conduct lead outreach through calls, email, and social media.
• Manage basic Facebook and Instagram activities, including creating and scheduling posts.
• Prepare and send invoices and assist with billing and payment follow-ups.
• Send bulk emails and customer communications through Jobber.
• Maintain accurate customer records, data, and administrative files.
• Track leads, customer interactions, and other relevant activities.
• Perform other administrative and operational tasks as needed.
Requirements
• Experience in customer service, lead generation, administrative support, and social media management.
• Excellent verbal and written English communication skills.
• Comfortable handling inbound and outbound calls with a professional headset/noise-cancellation setup.
• Home-service or service-industry experience is highly preferred.
• Experience with Jobber is preferred; GoHighLevel (GHL) is a plus.
• Familiarity with Facebook, Instagram, spreadsheets, CRM systems, and online tools.
• Strong organizational skills, attention to detail, and time management.
• Proactive, resourceful, and able to work independently with minimal supervision.
Should you be interested to apply:
Please also include a 2–3 minutes video introduction along with your CV