About the role
WE’RE HIRING: E-commerce Customer Service Representative
Looking for someone organized, detail-oriented, and comfortable handling customer service and e-commerce operations? This might be for you!
What you’ll be doing:
Upload and maintain product listings, descriptions, pricing, and categories on Shopify.
Ensure product data and inventory details are accurate.
Handle customer inquiries, returns, complaints, and product damage claims.
Submit and follow up on shipping damage claims through UPS or Shipsurance.
Monitor and respond to messages through Shopify Chat and the customer service inbox.
Answer phone calls, resolve customer concerns, and manually place customer orders.
Coordinate with dropship vendors to fulfill existing customer orders.
Assist the Marketing team with MK and B2B-related inquiries.
Review shipping bills against Shopify orders to ensure billing accuracy.
Perform quality checks on existing product listings.
Salary: Up to PHP 50,000/month, depending on experience
Employment type: Full-time, Independent Contractor
Work setup: Remote
How to apply:
Please include the following in your email:
Expected salary
Availability for an interview
A short voice recording introducing yourself using Vocaroo (optional)
The voice recording is not required, but applicants who include one will be prioritized, as it helps us assess English communication skills early in the screening process.
Email subject: CSR AC – Your Name