About the role
100% WFH / Remote
Healthcare / Patient Front Desk
PATIENT-FACING / VOICE ROLE
We’re looking for a friendly, organized, and reliable Bilingual Spanish-English Front Desk Virtual Assistant to serve as the first point of contact for patients and provide professional front-desk support.
MUST HAVE
FLUENT IN ENGLISH & SPANISH — WRITTEN & SPOKEN
Excellent verbal communication and professional phone etiquette
Confident handling patient calls in both English and Spanish
Friendly, patient, and professional phone manner
Strong organizational and attention-to-detail skills
Comfortable scheduling and managing appointments
Able to handle multiple tasks while maintaining accuracy
Comfortable handling confidential patient information and following HIPAA requirements
Comfortable learning new software and systems
Willing to complete HIPAA certification
Experience working with Spanish-speaking patients
PREFERRED EXPERIENCE
Medical or healthcare front-desk experience
Previous front desk, receptionist, or customer service experience
Experience with appointment scheduling
Experience using an EHR or scheduling system
Experience handling patient calls
KEY RESPONSIBILITIES
Answer incoming patient calls in English and Spanish
Schedule, reschedule, and cancel appointments
Collect and accurately enter patient information
Send required forms and documents to new patients
Respond to general front-desk questions
Route billing, insurance, medication, and other specialized questions to the appropriate team member
Take accurate notes and document relevant information
Provide a friendly, professional, and helpful patient experience
Follow established procedures for handling confidential information
Maintain patient privacy and follow HIPAA requirements
Use the company's designated phone, email, scheduling, and electronic record systems
WHO WE’RE LOOKING FOR
We need someone who can confidently switch between English and Spanish when speaking with patients and provide the same level of professionalism and warmth in both languages.
If you're organized, patient, comfortable on the phone, and experienced in handling front-desk or patient-facing responsibilities, this could be a great fit.
Rate/offer determined based on experience and interview performance
We do not offer below $5.00/hour
Only applicants who complete the application assessment/test will be processed. Shortlisted applicants will receive an interview invitation. If you did not receive an email from us within 1 week, it means you were not selected at this time.
Please allow some time for replies. I can only respond Monday–Friday during U.S. business hours (EST).