About the role
We are seeking a remote professional, service-oriented Concierge / Assistant Property Manager Support team member to join our luxury condominium management team in Chicago. This position plays a key role in delivering exceptional resident experiences while supporting the Property Manager with daily building operations and administrative responsibilities.
The ideal candidate is highly organized, possesses excellent communication skills, demonstrates integrity, and genuinely enjoys helping others. This individual will also serve as a primary call center support for other properties within the organization, and must be able to think critically, solve problems effectively, and maintain a positive, professional demeanor in a fast-paced environment.
Key Responsibilities
Provide concierge-level customer service to homeowners, residents, vendors, and building staff.
Assist the Property Manager with daily operational and administrative duties.
Coordinate all resident move-ins and move-outs, including scheduling and communication with residents and vendors.
Assist homeowners with account and ledger-related questions.
Receive, manage, and distribute packages in accordance with building procedures.
Coordinate response efforts related to leaks and other maintenance concerns.
Schedule and coordinate appointments with vendors, contractors, building staff, and residents.
Maintain accurate records and ensure timely follow-up on resident requests.
Communicate effectively with homeowners, residents, vendors, and staff regarding building operations and service requests.
Interact professionally with the Board of Directors and assist with Board-related requests when applicable.
Provide operational support and telephone coverage for other buildings within the management portfolio.
Qualifications
Minimum of two (2) years of experience in condominium or community association management.
Experience working in a luxury residential environment is preferred.
Knowledge of luxury hospitality or concierge services is a plus, but not required also possess willingness to learn.
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Ability to prioritize tasks, manage multiple responsibilities, and work independently.
Strong organizational skills and attention to detail.
Demonstrated critical thinking and problem-solving abilities.
Proficiency with standard office software and property management systems is preferred.
Ability to maintain confidentiality and exercise sound judgment in resident and building matters.
Desired Attributes
We are looking for someone who:
Acts with integrity and professionalism in all interactions.
Is enthusiastic about providing exceptional service and helping others.
Remains calm and solution-focused when addressing challenges.
Builds positive relationships with residents, Board members, vendors, and colleagues.
Takes initiative and follows through on responsibilities with minimal supervision.