Virtual Assistant – Customer Service Project Coordinator
Confidential (NY Nursery & Landscaping)
📍 Remote💰 NegotiableVA / AdminFull-TimeDirect
About the role
We are a family-owned nursery and landscaping business in New York — operating since 1994, and we're growing! Looking for a passionate and detail-oriented VA to join our team remotely.
Schedule: 8:30 AM - 4:30 PM EDT, Mon-Fri.
What you'll be doing: Handling client inquiries and customer service via phone, email, and chat. Managing and navigating VOIP/software phone systems (RingCentral, Dialpad, or similar). Coordinating landscaping and nursery jobs end-to-end with estimators, crew, and supervisors. Managing estimates, schedules, and follow-ups. Creating visual presentations using Canva.
Requirements: Experienced in customer service industry. Comfortable using VOIP/software phones (RingCentral, Dialpad, etc.) — required. Organized, logical, and a problem solver. Positive, cheerful, and genuinely caring attitude. Comfortable using Google spreadsheets, Excel, and Workspace. Experience in doing landscape project estimates. Familiarity with Canva. Knowledgeable in horticulture is a big plus.