About the role
Company Description: FaithfulStays Hospitality VA is a specialized virtual assistance agency serving short-term rental owners, property managers, and hospitality businesses. We provide professional support in guest communication, property management, booking and calendar coordination, listing support, administrative operations, and bookkeeping/accounting.
Our experienced team helps international clients streamline their operations, improve guest experiences, and manage their businesses more efficiently. We believe in reliability, accountability, attention to detail, proactive support, and genuine hospitality—providing trained virtual professionals who become a valuable extension of our clients' teams.
ROLE OVERVIEW:
We are seeking a proactive, highly organized, and detail-oriented Full-Time Australian Bookkeeper / Accounting & Operations Specialist to join our remote team supporting an Australian short-term rental and property management business.
We are looking for someone with a strong Australian accounting/bookkeeping background who can confidently manage financial tasks and be flexible enough to support other areas of the business as needed.
The ideal candidate should be comfortable working across bookkeeping, reconciliations, payroll, owner accounting, Guesty, reservations, owner support, and general business administration.
We are looking for someone with a can-do attitude, strong organizational skills, sound judgment, attention to detail, and the ability to manage varied responsibilities across different areas of the business.
KEY RESPONSIBILITIES
Accounting & Bookkeeping
- Perform regular bank and account reconciliations
- Process accounts payable and accounts receivable
- Prepare and upload batch payments through Australian online banking systems
- Maintain accurate financial records in Xero
- Assist with BAS preparation and ensure accurate GST coding
- Manage and reconcile financial transactions
- Perform monthly expense adjustments and account reviews
- Support month-end reporting and financial processes
- Assist with weekly payroll processing
- Maintain accurate and organized accounting records and documentation
Short-Term Rental & Owner Accounting
- Reconcile Airbnb and other short-term rental platform income
- Reconcile owner statements and owner payments
- Assist with Guesty trust accounting
- Review commission fees, owner charges, payments, and related transactions
- Ensure owner payments and financial records are accurate and processed on time
- Work closely with the property management and reservations teams to resolve discrepancies
Business & Operations Support
- Liaise with the business owner, Australian accounting contacts, VA team, and other internal stakeholders
- Provide support across different areas of the business as required
- Assist with owner support and financial queries
- Work with Guesty and reservations-related processes where required
- Help ensure important tasks, deadlines, payments, reconciliations, and follow-ups remain organized and on track
- Identify issues that require management oversight and escalate them appropriately
- Assist with improving processes and systems as the business continues to grow
- Take ownership of assigned tasks and follow them through to completion
WHAT WE ARE LOOKING FOR?
We are looking for someone who is not limited to a single set of bookkeeping tasks.
The successful candidate should be:
- Highly organized and proactive
- A strong problem-solver who can think independently
- Comfortable managing multiple priorities and switching between different types of tasks
- Willing to learn and take on responsibilities outside traditional bookkeeping
- Able to identify what needs attention and follow up without constant supervision
- Comfortable communicating with business owners, accountants, VAs, and other team members
- Detail-oriented and highly accurate
- Reliable and accountable
- Someone with a can-do attitude who is willing to help wherever their skills can add value.
As the business grows, there may be opportunities to expand the role into other industry-specific areas of the business, particularly around short-term rental operations, owner accounting, Guesty, reservations, and property management.
SKILLS & EXPERIENCE — NON-NEGOTIABLE
The following are required:
- Minimum 2 years of professional bookkeeping/accounting experience
- Strong Australian bookkeeping/accounting experience
- Experience working with Australian businesses or Australian clients
- Strong understanding of Australian GST and taxation requirements
- Practical experience with Xero
- Experience with bank reconciliations and financial reporting
- Experience with Australian banking and payment processes
- Strong attention to detail and accuracy
- Excellent written and verbal English communication
- Proficiency in Microsoft Excel and Google Sheets
- Ability to work independently in a remote environment
- Reliable internet connection
SHORT-TERM RENTAL / AIRBNB EXPERIENCE
Experience working with Airbnb, short-term rentals, vacation rentals, or property management businesses is strongly preferred but negotiable.
Candidates with STR experience will have an advantage, particularly those familiar with:
- Airbnb or other booking platforms
- Guesty or similar PMS platforms
- Owner statements and owner payments
- Trust accounting
- Commission calculations
- Reservations and booking-related financial transactions
- Short-term rental revenue reconciliation
However, if you have strong Australian accounting/bookkeeping experience and Xero expertise, we are open to candidates without direct Airbnb/STR experience, provided you demonstrate the ability and willingness to learn the industry-specific aspects of the role.
You should be comfortable asking questions, identifying discrepancies, following up with the right people, keeping the business owner organized, and taking initiative when something needs attention.
APPLICATION INSTRUCTIONS — PLEASE FOLLOW CAREFULLY
Complete our short application form so we can learn more about your experience, particularly your Australian accounting/bookkeeping background, Xero experience, GST/BAS knowledge, and relevant skills. We’ll review the form prior to the interview.
👉 Application Form:
https://forms.gle/E8sGoDCPKsV5QSk48
FINAL NOTE
We are looking for a long-term team member who can grow with the business.
Please make sure you follow all application instructions above so we can properly review your application.