About the role
We are looking for an experienced Supply Chain Manager for a growing fashion e-commerce / fashion dropshipping store. We are looking for someone who works accurately, takes responsibility, and makes sure orders are properly followed up after purchase: from fulfilment and tracking all the way to final delivery to the customer.
You will start with approximately 1 hour of work per day. As the store continues to grow and the number of orders increases, the workload and number of hours will also increase. Starting rate: $3 per hour.
🧠 Who Are We Looking For?
We are looking for someone who:
- Has experience with supply chain, logistics, or order management within e-commerce or dropshipping
- Preferably has experience within fashion e-commerce or fashion dropshipping
- Has experience with ParcelPanel
- Understands fulfilment, tracking, and international shipping
- Has experience communicating directly with suppliers
- Works very accurately and is highly organised
- Can independently identify and solve problems
- Preferably identifies problems before they become bigger issues
- Takes responsibility for their work
- Speaks and writes English well
- Is reliable and consistently available
- Learns quickly
- Thinks proactively about how processes can be improved
- Is looking for a long-term position
Experience within fashion dropshipping is strongly preferred.
📦 Your Main Responsibilities
You will be responsible for the daily monitoring and follow-up of the supply chain of our fashion store. Your responsibilities include:
- Checking ParcelPanel daily
- Checking whether orders have correct tracking information
- Checking whether orders have actually been shipped
- Monitoring tracking statuses
- Checking whether shipments continue to move normally
- Making sure customers ultimately receive their orders
- Following up on open and delayed shipments
- Identifying unshipped orders and discussing them with the supplier
- Investigating missing tracking information
- Identifying incorrect or incomplete addresses
- Following up on missing house numbers and other address issues
- Checking and following up on Pick Up orders
- Identifying and following up on Return to Sender orders
- Identifying and following up on Lost in Transit orders
- Identifying and following up on Out of Stock orders
- Monitoring Shipment Delays daily
- Checking whether tracking statuses have changed
- Communicating directly with the supplier when there is an issue with an order or shipment
- Keeping Supply Chain Management Sheets accurate and up to date
- Recording issues in the correct tab
- Closing resolved issues correctly
- Identifying recurring shipping or fulfilment problems
- Reporting clearly each day which issues are still open and which have been resolved
🔍 Situations You Should Be Able to Recognise
You should be comfortable working with tracking and order statuses such as: Delivered, In Transit, Pick Up, Return to Sender, Bad Address, Address Error, Refused, Not Picked Up, Info Received, Unfulfilled, Out of Stock, Lost in Transit, Shipment Delay.
It is important that you understand which orders only need continued monitoring and which orders require action. We are not looking for someone who simply says: "This order has a problem." We want someone who immediately investigates: "Why did this happen, what is the current status, and what needs to be done to resolve it?"
🛠 Tools You Will Work With
Experience with the following tools is an advantage: ParcelPanel, Shopify, Supply Chain Management Sheets, 17Track, Yun Express, ParcelsApp, Slack, ReAmaze / Gorgias, Google Sheets.
🤝 Who Will You Work With?
You will work closely with:
- The store owner
- Our supplier
- Our Customer Support Representative
When Customer Support identifies a problem with an order, you should be able to investigate what is happening with the order or shipment. Likewise, it is important that you inform Customer Support in time when something is happening with an order and the customer needs to be updated. Good and fast communication between you, the supplier, and Customer Support is therefore very important.
📊 What Do We Expect From You?
We expect that:
- Orders are checked daily
- Problems do not remain unresolved for several days
- Shipping delays are identified
- Unshipped orders are followed up
- Tracking problems are investigated
- Suppliers are contacted in time
- Internal sheets remain up to date
- Open issues are followed up daily
- Resolved issues are closed correctly
- Important problems are reported immediately
- You work accurately and do not overlook orders
You are ultimately responsible for maintaining a clear overview of orders that have problems within the supply chain.
🚀 What Do We Offer?
- A long-term position
- Starting with approximately 1 hour of work per day
- As the store grows, the opportunity for more hours and more responsibility
- $3 per hour starting rate
- Communication through Slack
- Clear processes and SOPs
- The opportunity to grow with a growing fashion e-commerce business
We are specifically looking for someone who wants to become a long-term part of the team.
📋 Please Answer These Questions
When applying, please briefly answer the following questions:
1. How much experience do you have with supply chain, logistics, or order management within e-commerce?
2. Do you have specific experience with fashion e-commerce or fashion dropshipping?
3. What type of stores have you previously worked for?
4. Approximately how many orders per day did the largest store you worked for process?
5. How much experience do you have with ParcelPanel?
6. Which tracking tools have you used before?
7. Do you have experience communicating directly with suppliers?
8. Have you previously worked with Pick Up, RTS, Lost in Transit, OOS, and address issues?
9. What would you do if an order has had no new tracking update for several days?
10. How do you make sure you do not overlook problematic orders?
11. Briefly describe a supply chain problem you solved in a previous role.
12. What can you teach us about supply chain within fashion e-commerce?
Please also include the word pizza somewhere in your response to this job post.
We are looking for someone who does not simply complete a list of tasks, but genuinely takes responsibility for the daily operation of our supply chain and makes sure problems are identified and followed up quickly.