About the role
Remote | Healthcare | Full time
Work From Anywhere in LATAM or the Philippines
Work Schedule: US Timezone (Flexible) | Staggered 9-hour shifts: 6:00 AM – 2:00 PM or 2:00 PM – 10:00 PM ET, transitioning to Sunday–Thursday coverage post-ramp
About Pearl Talent:
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU.
About the Client:
A fast-growing digital health company pioneering non-surgical weight loss care is hiring a Patient Navigator to convert inbound patient inquiries into booked clinical consultations and completed treatment decisions.
About the Role:
The Patient Navigator owns two phases of the patient journey. On the front end, they pick up inbound calls, lead pre-scheduled 15-minute video intro calls, screen for financing readiness and benefits eligibility, and book qualified patients for clinical consultations.
Core Responsibilities:
Pick up inbound calls at a 90–95% rate during business hours
Attend 100% of pre-scheduled 15-minute video intro calls with potential patients
Screen patients using structured financing-readiness and benefits-eligibility questions
Educate potential patients on the client's non-surgical procedure offering
Book qualified patients for clinical consultations with nurse practitioners
Join the last 10 minutes of medical consultations conducted by nurse practitioners
Walk patients through next steps, payment logistics, and financing options
Schedule follow-up calls for patients with outstanding questions
Drive conversion from warm handoff to final payment and closing
Document all patient interactions in the company's EHR system
Maintain HIPAA-compliant workflows and data-handling protocols
Requirements:
2+ years of US healthcare experience in a patient-facing role (intake, coordination, scheduling, patient services, telehealth support, or clinical)
Hands-on experience handling high-volume inbound patient calls and conducting scheduled video-based patient conversations
Demonstrated experience discussing payment, financing, or cost options directly with patients
Proven experience working US business hours (ET/CT), including shift-based coverage
Proficiency with Google Workspace and EMR/EHR or comparable healthcare scheduling platforms
Ability to work on a MacBook within HIPAA-compliant workflows
C1+ English (CEFR) with a neutral accent for US patient-facing phone and video communication