Real Estate Virtual Assistant – Mortgage Loan Processing

About the role

• Process mortgage loan applications, ensuring files are complete, accurate, and properly documented.
• Review, organize, and maintain borrower, financial, property, and loan documentation.
• Identify missing documents and follow up on outstanding loan requirements.
• Coordinate with borrowers, loan officers, lenders, underwriters, and other relevant parties.
• Track loan milestones, deadlines, and outstanding requirements.
• Maintain accurate and up-to-date loan information in the company's Loan Origination System (LOS) or other relevant platforms.
• Assist with preparing loan files and documentation for underwriting review.
• Perform other loan-processing tasks as assigned.

• Manage and organize emails, including monitoring the inbox, responding to routine messages, and following up on important items.
• Manage calendars and schedule meetings, appointments, and other work-related activities.
• Maintain organized digital files, documents, and records.
• Provide general administrative support for day-to-day business operations.

• Assist with managing and maintaining social media accounts.
• Create, schedule, and publish basic social media content.
• Assist with basic marketing activities, campaigns, and online content.
• Monitor social media activity and assist with routine engagement and inquiries.

• At least 3 years of experience as a Real Estate Virtual Assistant (REVA) with hands-on experience in mortgage loan processing for both residential and commercial properties.
• At least 2 years of hands-on experience processing U.S. mortgage loan applications.
• Experience with email and calendar management, including inbox management, scheduling, and follow-ups.
• Experience handling social media and basic marketing tasks.
• Familiarity with mortgage loan documentation, processing procedures, and industry terminology.
• Strong organizational skills and attention to detail, particularly when handling loan documentation and sensitive information.
• Excellent written and verbal communication skills.
• Strong follow-up and time-management skills.
• Ability to manage multiple tasks, loan files, and deadlines simultaneously.
• Ability to work independently and effectively in a remote environment.

• Experience working with a U.S.-based mortgage lender, real estate lender, mortgage broker, or financial institution.
• Familiarity with U.S. mortgage lending regulations and compliance requirements.

• Ability to work during U.S. business hours (graveyard shift in Philippine Time).
• Must be comfortable using Hubstaff for time tracking.
• Reliable internet connection and suitable work-from-home setup.