About the role
OpenCall | Remote | $960/month
OpenCall is a voice AI company serving multi-location medical and dental groups. Its AI agents handle inbound and outbound calls, answer questions, book appointments, and integrate with existing booking systems.
We are looking for an experienced QA Specialist to rigorously test AI voice agents and ensure a reliable, accurate, and human-like conversational experience.
Responsibilities
— Conduct conversational testing of inbound and outbound AI voice agents
— Identify and report bugs, prompt failures, unnatural pauses, and conversational dead-ends
— Audit and grade call recordings and transcripts
— Work with Agent Developers and Customer Success Managers to verify workflows and improve AI performance
Requirements
— Extensive experience in QA, conversational design testing, contact center operations, or a highly rigorous analytical role
— Exceptional English fluency
— Meticulous attention to detail
— Strong technical aptitude and problem-solving skills
— Prior experience with voice AI, chatbots, LLMs, or conversational AI preferred
— Familiarity with healthcare operations, medical/dental scheduling workflows, or terminology preferred
Work Arrangement: Fully Remote
Schedule: Full overlap with US business hours preferred; partial overlap may be considered
Salary: $960/month
Company: OpenCall
💌 Interested candidates may submit their CV to (Check How to Apply) with the subject line QA Specialist Application - LASTNAME.