About the role
We are a Washington, DC-based real estate investment and property management company managing a portfolio of 100+ residential rental units.
We are seeking a highly organized, proactive Property Management Operations Specialist to join our team in a full-time, long-term role.
RESPONSIBILITIES:
Managing tenant communications and following up on open issues
Coordinating maintenance requests, vendors, estimates, scheduling, and completion
Tracking tasks and deadlines and ensuring nothing falls through the cracks
Reviewing property-related bills, payments, utilities, and other financial items
Assisting with tenant ledgers and identifying discrepancies requiring follow-up
Coordinating utilities, property taxes, HOA matters, and other property administration
Maintaining accurate records and documentation
Following up with tenants, vendors, and team members until issues are fully resolved
Identifying overdue or unresolved items and proactively escalating issues when needed
WE ARE LOOKING FOR SOMEONE WHO:
Has at least 3 years of property management, real estate operations, accounting, or similar experience
Has hands-on AppFolio experience
Is exceptionally organized and detail-oriented
Takes ownership and follows issues through to resolution
Is comfortable prioritizing and managing many open items simultaneously
Has strong written and verbal English communication skills
Can identify problems, investigate them, and recommend solutions
Is comfortable working with technology and learning new systems
Has reliable internet and a backup plan for internet or power outages
APPFOLIO EXPERIENCE IS REQUIRED. Experience with ClickUp, Asana, Google Workspace/Sheets, Slack, Notion, Quo/OpenPhone, or n8n is a plus.
Schedule: Full-time, 40 hours per week with substantial overlap with U.S. Eastern Time business hours.
Position: Remote, long-term