Operations & Customer Support Coordinator (e-Commerce & Logistics)
Wise Hive
📍 Remote💰 NoneOperationsFull-TimeAgency
About the role
RESPONSIBILITIES:
Process purchase orders and validate data for accuracy and timely turnaround
Handle customer email support: order status, stock availability, invoicing
Manage return authorizations and warranty claims with clean, accurate records
Coordinate shipments, track warehouse orders, and update fulfillment stages
Reconcile data across NetSuite, Shopify, and 3PL systems
Spot cancelled orders, pricing discrepancies, and exceptions, and escalate when needed
QUALIFICATIONS:
Solid experience in eCommerce operations or order processing
Familiarity with ERP systems, NetSuite strongly preferred
Strong written English, this role is customer-facing daily
High attention to detail. Order errors and missed discrepancies are not acceptable in this role
Able to follow SOPs and structured workflows without needing hand-holding
Own laptop/equipment and stable internet connection required