Operations & Client Services Coordinator

Innovex AI

Skills mentioned:CRM ManagementCustomer SupportSchedulingSales Support
Tools mentioned:HubSpotSalesforceZohoClickUp

About the role

Are you organized, proactive, and confident communicating with clients? Join our team as an Operations & Client Services Coordinator and help keep client service and day-to-day operations running smoothly.
Remote | Philippines Preferred
Full-Time
Monday–Friday | 9:30 AM–6:00 PM AEST/AEDT (Melbourne Time)
What you'll do:
• Manage client enquiries via phone, email, and online platforms
• Prepare and follow up on quotations
• Convert enquiries into confirmed bookings
• Coordinate staff schedules and rosters
• Handle booking changes, cancellations, and urgent requests
• Liaise with field staff and support daily operations
• Maintain accurate CRM and booking records
• Deliver a professional customer experience
What we're looking for:
Experience in operations, client service, customer service, administration, scheduling, or sales support
Excellent spoken and written English
Confidence communicating with Australian clients
Strong quotation and follow-up skills
Excellent organization and multitasking abilities
Strong problem-solving and attention to detail
CRM or scheduling platform experience
Jobber CRM experience is highly desirable. Experience with ServiceM8, Simpro, HubSpot, Salesforce, Zoho, ClickUp, (Check How to Apply), or similar platforms is also welcome.
Apply Online: (Check How to Apply)

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