About the role
WE'RE HIRING: OPERATIONS & AUTOMATION ANALYST
Full-Time | Remote | US Time Zone | ASAP Start
VirtuLink Philippines is looking for an experienced Operations & Automation Analyst to join one of our growing international clients.
This is NOT a data-entry or basic administrative role.
We're looking for a highly organized, analytical, detail-oriented operator who can manage high-volume operational workflows, financial reporting, AP/AR-related processes, vendor communications, and use AI and automation to improve how work gets done.
Salary: Php 55,000 - Php 65,000/month to start
Full-Time | 8:00 AM - 5:00 PM EST, Monday-Friday
Fully Remote
Start ASAP
What You'll Be Responsible For
Daily Operations
Manage recurring operational processes accurately and on schedule
Review daily and weekly operational/financial reports
Identify exceptions, risks, and anomalies before they become larger problems
Resolve routine issues independently and escalate critical issues appropriately
Manage competing priorities with minimal supervision
Financial Reporting & Data Analysis
Generate weekly and monthly financial and operational reports
Compile raw data into standardized reporting templates
Track property performance, expenses, and KPIs
Support budget tracking and variance analysis
Prepare clean, professional reports and presentations for management
Accounts Payable / Receivable & Vendor Management
Monitor AP/AR workflows for errors, delays, and aging exceptions
Assist with invoice processing and delinquency tracking
Audit system entries against established SOPs
Investigate and resolve vendor billing discrepancies
Communicate professionally with vendors and property managers
Own issues from beginning to resolution-not simply forward them to someone else
Email & Issue Management
Manage a high-volume inbox
Prioritize requests based on urgency and business impact
Ensure requests don't sit unanswered
Resolve issues from start to finish
Document decisions, exceptions, and commitments
Know when to solve independently and when to escalate
AI, Automation & Process Improvement
AI and automation are a core part of this role. You will:
Identify repetitive/manual processes
Recommend and implement automation solutions
Use AI to improve productivity and operational efficiency
Support automation using tools such as Make.com and Zapier
Document processes and create repeatable workflows
Measure the impact of automation through time saved, error reduction, or increased capacity
Know when not to automate when automation could negatively affect quality
Operations Coordinator Backup
Cross-train on the Operations Coordinator's responsibilities
Provide coverage during PTO, peak periods, or transitions
Maintain continuity with zero gaps in critical operations
Identify coverage risks before they become problems
Systems & Data Integrity
Experience or ability to quickly learn:
Yardi or similar property management systems
Coda
AvidXchange or similar AP/financial platforms
Microsoft Excel
Google Workspace
AI and automation platforms
You will also monitor data synchronization between systems and maintain organized documentation and audit trails.
What Success Looks Like
First 30 Days
Navigate the company's core operational, financial, reporting, and AP/AR systems independently
Review daily/weekly reports and identify exceptions without being prompted
Understand AP/AR and vendor workflows from end to end
Triage the inbox and operational queue the same day
Understand what should be resolved independently versus escalated
Begin cross-training for Operations Coordinator coverage
First 90 Days
Independently manage recurring operational processes with minimal supervision
Keep reporting, AP/AR, and vendor workflows moving without unnecessary delays
Identify and automate or scope 2-3 repetitive processes using AI
Demonstrate measurable time savings from automation
Successfully provide backup coverage when required
Improve documentation for recurring workflows
Resolve vendor and internal issues from start to finish
Long-Term Success
The goal is to become the person who doesn't simply answer the request-you identify the process problem behind the recurring request and fix it.
Performance Metrics
You will be measured against clear operational KPIs, including:
100% completion of daily operational/financial report reviews
100% on-time weekly/monthly reporting
100% SOP alignment for system entries
AP/AR exceptions resolved within 2 business days
Urgent emails/requests addressed same business day
100% recurring process completion on schedule
Vendor/billing discrepancies tracked through resolution
At least 1 automation initiative per month with before/after results
Top workflows documented by Day 90
Full readiness to provide Operations Coordinator backup
Continuous improvement in escalation accuracy
Requirements
Required:
Fluent written and spoken English
Bachelor's degree in Business, Finance, Operations, or related field preferred
Experience in operations, finance, property management, or business administration
Experience working in a fast-paced/high-volume environment
Strong problem-solving and multitasking skills
Advanced Microsoft Excel and Google Workspace skills
Comfortable learning new systems quickly
Demonstrated experience using AI and automation tools
Ability to work independently with minimal supervision
Strong judgment regarding what to resolve and what to escalate
Reliable availability 8:00 AM-5:00 PM EST, Monday-Friday
Preferred:
Multifamily/property management experience
AP/AR experience
Vendor management experience
Yardi, Coda, or AvidXchange experience
Make.com or Zapier experience
Previous experience implementing process automation
Experience working with US-based teams remotely
We're Looking For Someone Who:
Takes ownership instead of waiting for instructions
Can work independently without constant supervision
Is extremely detail-oriented and process-driven
Can handle high-volume workflows without sacrificing accuracy
Uses AI to increase output, not simply to make work easier
Can identify the root cause of recurring problems
Knows when to escalate and when to solve independently
Communicates directly, clearly, and professionally
Doesn't just complete tasks-they close the loop
If you need someone to tell you what to do every step of the way, this isn't the role for you.
How to Apply
Send your:
Updated Resume
Short Voice introduction
Answer this question:
"Walk us through one repetitive task you personally automated or streamlined in a previous role - what it looked like before, what you built, and what changed (time saved, error rate, or volume handled). Then tell us how you would use AI to handle the routine 80% of a high-volume inbox so your time goes to the 20% that actually needs judgment."
Subject Line: OPERATIONS & AUTOMATION ANALYST - [Your Name]
Example: OPERATIONS & AUTOMATION ANALYST - Rony
Applications without the required subject line and question response may not be considered. Only qualified candidates will be contacted for the next stage.