About the role
Job Role Overview
The maintenance coordinator is responsible for reviewing all inbound work orders, troubleshooting with resident, dispatching vendors and coordination between vendor and resident. The maintenance coordinator is responsible for all invoice review and approval.
Recommended Training
Company maintenance policies (Ex. Home Warranty, Owner using own vendor, emergency work order, etc)
Company Processes
Must know difference between Emergency, Standard, Cosmetic Work Orders
Must be proficient in maintenance software
Job Role Tasks
Reviews all inbound work orders for legitimacy
Approves/denies work order
Troubleshoot with resident
Assigns Vendor
Works with Vendor and Resident during the work order process
Review before/after photos from vendor
Receives reviews and approves the invoice
Escalates challenges to the property manager
Reviews and updates all work orders daily
Upkeeps vendor insurance and license in the system
Onboards new vendors
Sends customer satisfaction survey to residents upon work order completion
Handles vendor challenges
Receives approval from owners for work above the maintenance limit
Key Performance Indicators
# of work orders > 7 days old
# of work orders > 15 days old
customer satisfaction score
Skill Requirements
General Skills
Admin Support
Call Center
Customer Service
Data Entry
Software Skills
GSuite
Microsoft Excel
Microsoft Office
Property Management Skills
Maintenance Coordination
Move-In and Move-Out Coordination
Owner Communications
Property Accounting
Security Deposit Dispositions
Utility Setup and Disconnect
Charge Automation
Property Management Software
Propertymeld
Appfolio
English Requirement: Fluent