About the role
We are hiring for Customer Success Manager (Support + Associate Marketer)
The role
We're hiring a Customer Success Manager who solves support requests by building the fix: templates, automations, and walkthroughs, not just replies.
Hours: Shift to help cover 8am to 8pm ET
Type: Contractor
About Sticky
Sticky Cards is a loyalty and SMS/MMS marketing platform for retailers in regulated industries like cannabis, alcohol, and gaming. Our support team is hands-on: most customer requests are solved by building something in the platform.
What you'll do
Answer support tickets: respond quickly and clearly, troubleshoot account issues, and escalate bugs to engineering with clear steps to reproduce.
Build Supademos: turn recurring questions into short interactive walkthroughs customers can use on their own.
Keep ClickUp current: log, update, and close tickets so status is always accurate.
Build for customers: set up campaign templates, automations, segments, and sign-up flows on request.
Support campaigns: help draft and schedule SMS/MMS and email campaigns, checking for accuracy and compliance.
Spot patterns: flag repeat issues to Support Manager and suggest new templates, demos, or SOP updates.
What you bring
2+ years in a marketing agency, customer support, or customer success role at a SaaS company
Hands-on experience with marketing automation or CRM tools (Klaviyo, Mailchimp, HubSpot, or similar)
Strong written English: warm, concise, not scripted
Comfortable learning new tools fast (Supademo, ClickUp, and the Sticky platform)
Organized and reliable: you close loops without being chased
Nice to have
SMS marketing or retail loyalty experience
Exposure to regulated industries (cannabis, alcohol)
Basic design skills in Canva for campaign creative
Compensation: TBD
To apply: send your resume and a short note on a support request you solved by building something (a template, automation, or walkthrough) to email (Check How to Apply)