About the role
Support Services Agent
Location
Remote Philippines
Employment Type
Full time
Location Type
Remote
Department
Sales Support & Operations
Compensation
₱60K – ₱80K per month • SSS, PhilHealth, Pag-ibig,
Position Type: Full-time
Location: Philippines (Remote)
Schedule: EST (USA) schedule, rotational shifts including weekends (40 hours per week)
About the Company
Our client is a US-based company that provides preferred air, hotel + car contracts; corporate travel policy solutions; customized reporting; multilingual consultants; quality assurance guarantees; passport + visa services; bespoke leisure travel; creative event management; group and meeting planning; and incentive travel.
About the Role
As a Support Services Agent, you will provide specialized operational and ticketing support for our client’s Global operation, ensuring travel services are executed accurately and on time. Working closely with travel advisors and internal teams, you will use your expertise in Sabre GDS to handle airline ticketing, exchanges, refunds, reissues, schedule changes, fare quotations, and reservation support. You will also apply your knowledge of airline agreements, fare rules, and negotiated pricing to protect accuracy and financial value for the business, while upholding company procedures, supplier requirements, and First in Service standards.
This role is 100% remote.
Competencies and Qualifications
3+ years in a travel service environment, managing bookings and resolving client issues.
High School graduate or equivalent required
Direct experience with a Global Distribution System (GDS) with expertise in Native Sabre required - Must demonstrate proficiency in itinerary creation, fare pricing, reservations and ticketing, post-booking servicing, voluntary and involuntary changes, refunds, residual value management, and manual fare construction using airline waivers and applicable fare rules.
Excellent verbal and written communications skills in English with the ability to engage professionally with clients at all organizational levels.
Strong organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
Ability to work collaboratively across departments.
Ability to work with top level executives
Ability to build and maintain strong relationship with travel advisors
Experience in travel arrangement company or similar industry
Extremely high attention to detail
Strong reading comprehension, with the ability to accurately interpret complex written materials, including airline fare rules, ticketing policies, SOPs, client instructions, and technical documentation.
Proven ability to work under pressure, handling high volumes of requests while maintaining accuracy and timeliness.
Technical Requirements (Device)
Laptop/Computer (at least 8GB RAM)
Headset (preferable noise canceling microphone)
Fast/Stable Internet Connection (At least 100 mbps)