About the role
PLEASE DO NOT APPLY IF YOU HAVE NOT WORKED DIRECTLY IN THE PROFESSIONAL CLEANING INDUSTRY. PRIOR INDUSTRY EXPERIENCE IS REQUIRED. WE ARE NOT WILLING TO TRAIN ON THE BASICS OF CLEANING COMPANY OPERATIONS.
Are you detail-oriented, dependable, and experienced in managing scheduling and staffing for a professional cleaning company? Do you thrive in a structured environment where communication, follow-up, and follow-through are non-negotiable? If so, you may be just the person we're looking for.
We're seeking experienced Scheduling / Staffing Coordinators to provide remote administrative support to professional cleaning companies. This position involves coordinating cleaning appointments, managing cleaner assignments, handling schedule changes, assisting with hiring and onboarding, and maintaining accurate records.
Key Responsibilities
Scheduling & Operations:
- Coordinate and assign residential and commercial cleaning jobs based on client needs, cleaner availability, location, and job requirements.
- Handle same-day callouts, cancellations, rescheduling, and coverage issues promptly and professionally.
- Maintain accurate schedules, job details, and client information in the company's scheduling or CRM system.
- Communicate with cleaning staff and clients via phone, text, and email.
- Monitor cleaner check-ins, job completion, time logs, and attendance.
- Follow up on missed appointments, incomplete jobs, and client concerns.
- Assist with coordinating recurring cleaning services and new client bookings.
Staffing & Support:
- Post job ads and review incoming cleaner applications.
- Conduct applicant screening calls and assist with interview coordination.
- Collect and organize required onboarding documents.
- Maintain employee/contractor records and track required documentation.
- Assist with orientation preparation and cleaner onboarding.
- Follow up with cleaning staff regarding schedules, availability, and work assignments.
What We're Looking For
- Previous direct experience working with a professional cleaning company is REQUIRED.
- Experience coordinating cleaning schedules, staff assignments, and client appointments.
- Strong communication and customer service skills.
- Tech-savvy and comfortable working with scheduling and CRM platforms.
- Exceptionally organized, detail-oriented, and proactive.
- Able to manage last-minute changes and resolve scheduling conflicts independently.
- Comfortable working remotely with minimal supervision.
- Calm under pressure and solution-oriented.
- Neutral, easily understood accent and advanced English communication skills, both written and verbal.
Experience with cleaning industry software such as Jobber, ZenMaid, BookingKoala, Launch27, or similar platforms is a plus.
How to Apply
Send your resume with the exact subject line:
Cleaning Company Schedule / Staffing Coordinator
In the body of your email, include:
1. A short paragraph explaining your experience working directly with professional cleaning companies and why you are a good fit for this role.
2. The cleaning company scheduling or CRM software you have used.
3. The exact phrase "I Am A Team Player" so we know you have read the entire posting.
IMPORTANT: Applicants without direct professional cleaning industry experience will not be considered. We are not willing to train candidates who lack the required industry background.
Only applicants who follow all application instructions will be considered.