About the role
Booking Officer
Hours Per Week: 9:00am-6:00PM Weekdays UK Time Zone Full-time (40hours per week)
Salary : TBD
Core Competencies:
Ethics. Works with integrity; Upholds organizational values
Dependability. Follows instructions, and responds to management direction; results oriented and committed to achieving objectives and tasks as required
Teamwork and Collaboration. Exhibits objectivity and openness to other’s views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively
Professionalism. tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration; Accountable for all actions and decisions
Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values
Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results
Job Overview:
The Booking Officer plays a key role in ensuring the smooth coordination of client and contractor bookings within a fast-paced office environment. This position is responsible for managing booking enquiries, efficiently allocating jobs, and maintaining strong communication with both clients and contractors to support daily operational targets.
Tasks required:
Manage client and contractor booking enquiries and job allocations in a fast-paced office setting.
Respond promptly to telephone calls, emails, and portal requests, facilitating bookings and assigning tasks to interpreters.
Ensure efficient workflow and meet daily targets by prioritizing job allocation effectively.
Allocate a minimum of 150-180 bookings to contractors each day.
Qualifications & Skills:
Demonstrated professional demeanour, particularly in high-pressure situations.
Exceptional short and long-term memory to retain crucial booking details and client information.
Strong attention to detail, maintaining focus on daily tasks throughout the day.
Honesty, punctuality, and a strong sense of responsibility for all assigned tasks.
Proactive approach to resolving booking issues, including finding solutions and collaborating with linguists for optimal job assignments.
Adherence to company procedures and policies at all times
Proficient typing skills, with basic knowledge of MS Outlook and database usage.
Outstanding interpersonal, written, and verbal communication skills.
Ability to provide two references from previous employers.
Strong problem-solving abilities, ensuring customer satisfaction through innovative solutions.
Effective multitasking skills, adapting to the daily challenges and responsibilities of the role.
Besides Qualifications/Skills, candidates must be used to working in a fast paced and target driven environment and working under real pressure of meeting daily targets.