About the role
Job Overview: The Booking Officer plays a key role in ensuring the smooth coordination of client and contractor bookings within a fast-paced office environment. This position is responsible for managing booking enquiries, efficiently allocating jobs, and maintaining strong communication with both clients and contractors to support daily operational targets.
Hours: Full-time (40 hours per week), 9:00am-6:00PM Weekdays UK Time Zone
Key Responsibilities:
Manage client and contractor booking enquiries and job allocations in a fast-paced office setting
Respond promptly to telephone calls, emails, and portal requests, facilitating bookings and assigning tasks to interpreters
Ensure efficient workflow and meet daily targets by prioritizing job allocation effectively
Allocate a minimum of 150-180 bookings to contractors each day
Requirements:
Demonstrated professional demeanour, particularly in high-pressure situations
Exceptional short and long-term memory to retain crucial booking details and client information
Strong attention to detail, maintaining focus on daily tasks throughout the day
Honesty, punctuality, and a strong sense of responsibility for all assigned tasks
Proactive approach to resolving booking issues, including finding solutions and collaborating with linguists for optimal job assignments
Adherence to company procedures and policies at all times
Proficient typing skills, with basic knowledge of MS Outlook and database usage
Outstanding interpersonal, written, and verbal communication skills
Ability to provide two references from previous employers
Strong problem-solving abilities, ensuring customer satisfaction through innovative solutions
Effective multitasking skills, adapting to the daily challenges and responsibilities of the role
Disclaimer: This role is currently open to Philippine residents only. Applicants residing outside the Philippines may not receive a response from our recruitment team.