Appointment setter

Loria Medical Group

Skills mentioned:Phone SupportCRM Management

About the role

We are a men’s wellness clinic specializing in men’s health and wellness procedures. We receive a high volume of inbound leads from individuals interested in learning more about our services, and we are looking for a motivated, professional, and results-driven team member to help turn those inquiries into scheduled, in-person consultations.
KEY RESPONSIBILITIES:
  • Respond quickly to new inbound leads via phone calls, SMS, and other messaging platforms.
-Make outbound calls and send follow-up text messages to leads who have not yet scheduled an appointment.
-Engage prospects in professional, discreet, and respectful conversations about our services.
-Schedule and confirm in-person consultations for qualified leads.
-Follow up with prospects who miss calls, express interest, or have not yet committed to booking.
-Maintain accurate lead records, contact notes, follow-up tasks, and appointment statuses in our CRM.
-Track daily performance metrics, including calls made, texts sent, leads contacted, appointments booked, and appointment show rates.
-Follow up with scheduled patients to help minimize cancellations and no-shows.
-Protect patient confidentiality and follow applicable privacy, consent, and communication requirements.

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