About the role
Job Title: Legal Virtual Assistant (Personal Injury)
Location: Remote (Houston, TX area)
Schedule: Monday – Friday, 9:00 a.m. – 5:00 p.m. CST
Position Type: Full-Time / Remote
About Us
Welcome to Nguyen & Kan. We are a law firm based in Houston, Texas, who aid our clients through the use of legal knowledge, devotion, and zealous representation. As you come to know our law firm, we believe that you will agree. Thus, we encourage you to explore our website and learn more about our firm.
Our ideology demands that we continually strive to improve and evolve our practice to create new strategies to give our clients the best outcomes. Through this, our hope is that all who encounter us will obtain a significantly superior experience with our firm than any other firm. As such, welcome to Nguyen & Kan.
The Role
We are seeking a motivated, organized, and adaptable Legal Virtual Assistant (VA) to join our remote team. In this role, you will provide core administrative and case management support for our fast-paced Personal Injury practice. You will serve as a vital point of contact for clients, insurance adjusters, medical providers, opposing counsel, and the courts.
The ideal candidate is detail-oriented, resourceful, and highly professional, with a proven ability to work independently in a virtual environment while knowing when to ask questions or escalate issues to attorneys.
Key Responsibilities
Client & External Communication:
- Serve as the primary point of contact for incoming calls and virtual inquiries, maintaining a professional and empathetic demeanor.
- Proactively communicate with clients regarding case updates, document collection, appointments, and follow-ups.
- Liaise effectively with insurance adjusters, medical providers, opposing counsel, and court personnel as directed by attorneys.
Case & Document Management:
- Request, gather, organize, and upload medical records, medical bills, affidavits, and other case documentation.
- Assist with drafting demand letters, discovery requests, pleadings, and other case-related documents.
- Support settlement and case-closing procedures, including handling releases and drafting reduction requests.
- Maintain organized, up-to-date digital case files using our case management software.
- Diligently track and follow up on outstanding records, requests, and case-related tasks.
Administrative Support:
- Manage firm calendars, schedule appointments, and monitor case-related deadlines.
- Follow established protocols and execute instructions from attorneys and management.
- Perform other administrative and virtual support duties as assigned.
Qualifications
- Experience: 1–2 years of experience as a Legal Assistant, Legal Virtual Assistant, or in a similar remote administrative role preferred. Prior experience in Plaintiff's Personal Injury is a strong plus.
- Knowledge: Basic understanding of personal injury case flow, legal terminology, insurance claims, medical billing, demands, and discovery.
- Skills: Strong written and verbal communication, excellent customer service, and high proficiency in Microsoft Word and Excel.
- Tech-Savviness: Comfortable navigating virtual tools, cloud storage, and legal management software. Experience with Lawcus, ProofServe, Dropbox Sign, or Adobe is a plus.
- Work Style: Exceptional attention to detail, highly organized, and able to manage multiple priorities independently in a remote setup.
- Requirements: Fluent in English (both written and verbal). Bilingual (Vietnamese/Spanish/English/) is a plus. Must possess a reliable high-speed internet setup, a quiet home workspace, and the ability to handle confidential information discreetly.
Compensation
Equal Opportunity Employer
Nguyen & Kan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.