VIP Support
Novas Limited
📍 Remote💰 $500SupportFull-TimeCompany
About the role
Key Tasks:
● Manage customer service requests via Slack for players without an Account Manager (No_AM) and for players whose Account Manager is on holiday.
● Provide VIP Live Chat support
● Handle MCB activities for No_AM VIP players and players covered during Account Manager absences.
● Pro-actively contact No-AM VIPs with recent activity based on Email alerts from Crazybears and inform Ferdinand of any important situation or potential players for AM Portfolio
● Manage Saturday operations, including the processing and follow-up of the FIF.
● Send personalized emails and targeted communications to Potential VIP players (PVIP).
● Handle basic WLC Case for No_AM VIP players (MCO, Basic breach and confiscation)
● Help the CS team on chat and email regarding the VIP Campaigns and the VIP AMs offer.
Requirements
● Previous experience in Customer Support and iGaming industry.
● Excellent written and verbal communication skills.
● Strong attention to detail and problem-solving abilities.
● Skilled in building and maintaining strong relationships with players.
● Availability to work weekends as required.