About the role
Full-Time | 40 hours per week | 8 hrs a day | EST 9AM – 5PM
About Us
We are a growing credit repair and financial education company helping individuals improve their credit, gain access to better financial opportunities, and take greater control of their financial future.
Our community is growing quickly, with 900+ active credit repair clients, a paid Skool community, an established Facebook audience of 11,000+ followers, and an upcoming $5,000 mentorship program.
The Role
This is a hybrid Customer Success + Community Management position.
Your biggest responsibility is making sure our clients and prospects don't fall through the cracks. You will follow up, answer questions, celebrate client wins, keep people engaged, and help clients move toward the finish line of their credit repair journey.
You'll also help us stay active and visible across social media, particularly Facebook, build the newsletter, while protecting the Founder's time as the business continues to grow.
Key Responsibilities
Customer Success & Client Support
Follow up with prospects who have expressed interest in credit repair and ask whether they still need assistance. Script will be provided by the client (recordings, past calls, training).
Call, message, and regularly check in with existing credit repair clients.
Help clients understand their next steps and keep them moving toward completion of their credit repair journey.
Manage client questions, concerns, follow-ups, and routine support without unnecessarily escalating everything to the founder.
Provide a higher level of support for clients joining our upcoming $5,000 mentorship program.
Serve as a gatekeeper for the Founder's time, resolving issues independently whenever possible and escalating only what truly requires their attention.
Community Management
Help manage and engage our Skool community, especially engaging with customers, and sharing relevant updates.
Assist with customer success specific questions or respond when tagged by the dedicated Community Manager.
Affiliate Program Management
Help build and manage an affiliate program, including issuing coupon codes or referral links, onboarding affiliates, tracking referrals, communicating with partners, and keeping the affiliate network engaged.
Social Media & Content Support
Collect and help post client results, testimonials, educational content, updates, offers, and community wins.
Help the company stay active and visible across social media, particularly Facebook.
Build the newsletter.
Required Skills & Qualifications
Communication: An excellent communicator who genuinely enjoys helping people.
Follow-Up: Comfortable making calls and following up consistently.
Organization: Organized enough to manage a large volume of clients without letting people fall through the cracks.
Customer Success Experience: Experienced in customer success, community management, credit repair, financial services, coaching, or another high-touch client environment.
Client Management: Comfortable working with both lower-ticket customers and high-ticket mentorship clients.
Professional Communication: Confident communicating professionally on behalf of a founder.
Social Media: Social-media savvy and comfortable posting and engaging with an online audience.
Problem Solving: Resourceful and willing to solve problems before immediately asking the founder.
Documentation & CRM Management: Good at documenting conversations, updating CRMs, and keeping records accurate.
Client Accountability: Able to balance warmth with accountability. You care about the client experience, but you can also keep people moving.
Platform Experience: Experience with DisputeFox (or anything similar), GoHighLevel (GHL), Square, Skool, and Facebook.
Preferred Background
Credit Repair: Experience in credit repair.
Financial Services: Experience in financial services.
Community Management: Experience in community management.
Coaching: Experience in coaching.
High-Touch Client Environment: Experience in another high-touch client environment.
Technology & Platform Management
Credit Repair Management: DisputeFox or similar
CRM: GoHighLevel (GHL)
Payments: Square
Community Management: Skool
Social Media: Facebook
Documentation & Records: CRM systems and client records
Job Offer
$1,056 monthly (Evaluation Period)
$1,100 monthly after 6 months
$1,144 monthly after 18 months
Only shortlisted candidates will be contacted for the next stage of the hiring process.