About the role
We Are Hiring: Technical Support Specialist
Structure 2 Scale is hiring a Technical Support Specialist to manage system operations, user ticket resolution, and data integrity across software platforms.
This role is a strong fit if you:
Have 3+ years of experience in technical support, service desk, or application support
Bring previous experience leading, supervising, or mentoring a technical support or operations team
Possess strong hands-on troubleshooting skills across multiple software systems, platforms, and ticketing queues
Demonstrate independent investigation skills to resolve data discrepancies, billing errors, and configuration issues rather than relying solely on scripts or AI tools
Maintain strict accuracy and detail across account updates, user records, and system-wide documentation
Apply sound judgment to prioritize high-urgency issues, execute established SOPs, and escalate complex technical gaps with clear context
Experience supporting SaaS platforms, data-heavy workflows, or tools like ClickUp and LineLeader is a strong advantage.
Please read the full job description carefully before applying as it contains important details about the scope, schedule, and requirements of this role.
Be part of a team that values excellence, clarity, and long-term success!