About the role
Work From Home - Support a US-based client
Job Type: The ideal candidate is confident in communicating with customers, comfortable handling sales conversations, and capable of turning inquiries and leads into potential sales opportunities.
Key Responsibilities:
Communicate with prospective and existing customers through phone, email, chat, or other communication channels
Follow up with leads and customer inquiries in a timely manner
Qualify potential customers and identify sales opportunities
Assist customers with product-related questions and guide them through the sales process
Maintain accurate records of leads, follow-ups, and customer interactions in the CRM
Re-engage previous leads and customers when appropriate
Coordinate with the client's team regarding leads, orders, and customer concerns
Meet assigned sales, follow-up, and conversion goals
Perform other sales-related administrative tasks as needed
Qualifications:
Proven experience in sales, inside sales, telesales, lead generation, or a similar role
Strong spoken and written English communication skills
Confident and persuasive when communicating with customers
Strong follow-up and relationship-building skills
Experience using CRM or sales management tools is preferred
Organized, reliable, and able to work independently
Comfortable working with targets and performance metrics
Willing to work full-time and follow a schedule aligned with a US time zone
Must have a reliable computer, stable internet connection, and backup internet/power when possible
Preferred Experience:
Experience in home improvement, flooring, construction materials, e-commerce, retail, or a related industry is a plus but not required.
Good salary rate awaits qualified applicants.