About the role
1. Position Overview
We are looking for a Sales & Marketing Support Coordinator to provide administrative, marketing and sales support to the Business Development team.
This is a fully remote role focused on coordinating marketing activities, customer communications, licence renewal reminders, database management, training courses and general sales administration.
The role will help keep day-to-day activities organised and allow the Business Development team to focus on new business, customer relationships and sales opportunities.
2. Key Responsibilities
A. Marketing & Campaigns
Prepare and send email marketing campaigns using email marketing platforms.
Maintain marketing contact lists and databases.
Assist with creating newsletters, product promotions and webinar invitations.
Manage regular LinkedIn and social media posts.
Coordinate marketing schedules and campaign activities.
Promote products, training courses, webinars and events.
Monitor campaign results, including email opens and clicks.
B. Sales & Licensing Administration
Monitor upcoming software licence and subscription renewals.
Send renewal reminders and assist with customer follow-ups.
Support licence renewal administration.
Maintain customer licence details and renewal dates.
Assist with preparing quotes and customer information where required.
Record customer enquiries and pass potential opportunities to the appropriate team member.
Follow up on outstanding administrative tasks.
C. CRM & Database Management
Maintain and update customer and prospect databases.
Add new customer contacts and licence information.
Review and clean up existing records.
Update customer communications and follow-up activities.
Maintain accurate and organised customer records.
D. Technical Support Coordination
Log incoming technical support requests and direct them to the appropriate contact.
Monitor open support cases and follow up on progress.
Keep relevant team members updated on outstanding cases.
Coordinate communication between customers and technical support teams.
This role involves support coordination, not technical troubleshooting.
E. Training, Events & General Support
Assist with organising training courses, webinars and product demonstrations.
Coordinate training schedules, trainer availability and customer registrations.
Send course details, confirmations and joining instructions to participants.
Assist with training materials and post-training follow-ups.
Coordinate event invitations and customer communications.
Assist with preparing marketing materials and presentations.
Provide general administrative support to the Business Development team.
3. Skills & Experience
Essential:
Experience in marketing, sales administration or a coordination role.
Good written and verbal communication skills.
Strong organisational and time-management skills.
Attention to detail and accuracy.
Proficiency in Microsoft Office.
Ability to manage multiple tasks and meet deadlines.
Ability to work independently in a remote environment.
Reliable internet connection and suitable home working environment.
Desirable:
Experience with email marketing platforms.
Experience managing LinkedIn and social media accounts.
Familiarity with CRM systems and customer databases.
Experience coordinating training courses or events.
Experience in B2B marketing or sales support.
Experience in the software or technology industry.
4. Remote Working Requirements
This is a fully remote position. The successful candidate will work independently and communicate with the team through email, online meetings and other communication platforms.
The role requires someone who can manage their workload, meet deadlines, maintain regular communication and provide updates on ongoing tasks.