About the role
# Remote Enrollment Specialist (Entry-Level)
Company: All Birth Care
Location: Remote — Philippines
Employment Type: Full-Time
Compensation: $350–$450 USD per month, depending on experience and qualifications
## About All Birth Care
All Birth Care is a growing U.S.-based maternal and family support organization that helps families access essential resources, baby supplies, nutrition support, and care coordination services. We are expanding our remote team in the Philippines and seeking dependable, compassionate individuals who want to make a difference while building their customer service and administrative skills.
## Position Overview
We are hiring entry-level Enrollment Specialists to assist families who contact our organization for services. You will answer incoming calls, help callers understand available programs, collect enrollment information, and accurately document interactions in our systems.
This position is ideal for someone who communicates clearly, enjoys helping people, and can remain professional and patient in a busy call center environment.
No previous enrollment experience is required. Training will be provided. Previous call center or customer service experience is a plus.
## Key Responsibilities
- Answer incoming calls and assist individuals interested in enrolling in our programs.
- Explain available services and eligibility requirements using approved scripts and guidelines.
- Collect and accurately enter client information into company systems.
- Ask screening questions and document responses.
- Assist callers with questions about enrollment, baby essentials, and available family support programs.
- Follow established procedures for handling calls and processing enrollments.
- Maintain confidentiality and protect sensitive client information.
- Escalate questions or concerns to a team lead when necessary.
- Meet quality, productivity, attendance, and documentation expectations.
- Participate in training, team meetings, and ongoing coaching.
## Qualifications
- Strong spoken and written English communication skills.
- Clear pronunciation and the ability to communicate professionally with callers in the United States.
- Good listening skills, patience, empathy, and attention to detail.
- Basic computer skills and the ability to learn new software.
- Ability to accurately enter information while speaking with callers.
- Dependable attendance and punctuality.
- Ability to follow instructions, scripts, and established procedures.
- Willingness to receive feedback and participate in training.
- Previous customer service or call center experience is preferred but not required.
## Required Equipment and Work Environment
Applicants must have:
- A personal laptop or desktop computer suitable for full-time work.
- A reliable, high-speed internet connection.
- A working headset with a microphone.
- A quiet, private workspace with minimal background noise.
- The ability to participate in video meetings and use online work applications.
- A backup plan for internet or power interruptions whenever possible.
## Work Schedule
- Full-time position: approximately 40 hours per week.
- Must be available to work during designated U.S. Eastern Time business hours.
- Depending on the assigned shift, this may require working overnight in the Philippines.
- Reliable attendance and adherence to the assigned schedule are essential.
## Compensation
The monthly salary for this position is $350–$450 USD, depending on experience, qualifications, and demonstrated skills.
The role includes initial training, guidance from team leads, and opportunities to develop customer service, enrollment, and administrative skills as the organization grows.
## Who Should Apply?
We welcome motivated applicants who are eager to learn, communicate well, and provide respectful service to families. A college degree or previous healthcare experience is not required. We are looking for individuals who are reliable, organized, professional, and comfortable speaking with people throughout the workday.
## How to Apply
Please submit your application and answer all required screening questions. Qualified applicants may be asked to complete a short voice-recording assessment to evaluate spoken English, pronunciation, and reading clarity.
Applicants must be prepared to confirm their computer equipment, internet reliability, workspace, and availability for the required work schedule.
Join All Birth Care and help families access the support and resources they need.