About the role
I’m Rhino Julie, and I LOVE building super teams to service our clients' needs.
If you love a challenge, love problem solving, love working with others (and also love working by yourself LOL), and it makes you happy when you overdeliver for clients, I want you on my team!
My promise to you:
*I provide a FUN working environment.
*We are constantly learning new things.
*We are a team who wants to be the best at what we do, which means you have the BEST teammates.
*I ALWAYS pay on time.
*I treat all of my team members with respect and love.
Client Overview:
Paola is a wonderful entrepreneur with a growing team, and she is looking for an awesome unicorn to be the friendly first voice her customers hear. This unicorn will be the front line for incoming calls and messages, making sure every lead and customer gets a quick, professional response.
Client Requirements:
Must be able to work any 4-hour block, Monday to Friday, between 8am to 5pm Pacific Time (US)
Must be able to work 20 hours weekly, with potential to increase to full-time based on performance
Must have strong written and verbal communication
Highly organized, detail-oriented, proactive, and able to manage multiple priorities independently
Must have experience working for a company in the US
Could come with some CRM experience, not necessarily ServiceTitan service.
Must show a growth mindset, actively seek training, continuously improve, and take initiative to become more valuable to the team.
Must have experience in any of the trades in construction
Must be open to using an Americanized name for smoother, faster communication with contractors over the phone.
Must be a good listener with a warm, friendly phone presence who keeps calls concise and efficient.
Must be female
Responsibilities/Tasks:
Must-Have Experience (Responsibilities You Must Be Proficient In):
These are the tasks the VA needs to handle independently and confidently from day one:
Customer Service / Call Handling (CSR Role)
Answer and route inbound calls
Speak with homeowners, contractors, and prospects in a clear, professional manner
Follow structured call scripts to keep every conversation clear and on track
Gather complete service call intake details and key customer/job information quickly and accurately
Handle basic service inquiries and appointment-related questions
Respond to text messages, emails, and website/chat inquiries clearly and in real time
Confirm appointments and send reminders
Help ensure that no incoming lead or customer communication falls through the cracks
Scheduling & Coordination Support
Help communicate job timing updates between office and field technicians
Notify customers if technicians are running late
Coordinate basic job flow updates
Schedule service calls based on priority and technician availability
Maintain accurate ServiceTitan notes
Monitor schedule flow and adjust as needed
Message Technicians for next-day schedules
Admin, CRM & Systems Management (ServiceTitan + Contact Center Pro)
Use CRM system (ServiceTitan) to view and update customer profiles
Enter new prospect and customer information into ServiceTitan
Log calls, notes, and interactions properly
Pull up customer/job information during calls
Work within integrated phone/CRM systems
Maintain organized digital job files
Support internal coordination between office and field teams
Tech & Productivity Tools Usage
Work within structured SOPs, scripts, and documented workflows
Maintain productivity expectations during scheduled working hours
Nice-to-Have Experience (Responsibilities You Can Learn Over Time):
These tasks are valuable but can be trained on the job:
Use ChatGPT or templates to support writing responses
Track ongoing jobs and customer details
Pay and Benefits:
Competitive hourly rates
Wellness package
Squad Breaks (paid time off)
Quarterly performance bonuses
Holiday and year-end bonuses
Annual appraisal
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Our super cool hiring process:
We have real people communicating with you and looking at your application!
We PAY you to take a Paid Test for the client you're applying for to make sure you like the job and you have the skills for it.
At any time, you can check out the other clients we have and ask to take Paid Tests for them, as well!