About the role
Role Overview
We are looking for a reliable and professional Medical Receptionist to support the daily operations of a U.S.-based healthcare practice. The ideal candidate will handle patient inquiries, manage appointments, maintain patient records, and provide administrative support to ensure smooth clinic operations.
Key Responsibilities:
1. Patient Communication
Answer incoming phone calls, emails, and patient inquiries.
Assist patients with appointment requests, scheduling, and rescheduling.
Provide general information about clinic services, procedures, and office policies.
Communicate with patients professionally and courteously.
2.Appointment Management
Schedule, confirm, and manage patient appointments.
Send appointment reminders and follow up on missed appointments.
Coordinate provider schedules and help maintain an organized appointment calendar.
3. Patient Records and Documentation
Register new patients and update existing patient information.
Maintain accurate electronic health records (EHR).
Collect and verify patient information, insurance details, and required forms.
Ensure patient records are properly maintained and handled confidentially.
4. Administrative Support
Assist with front-desk operations and general office tasks.
Coordinate with healthcare providers and other staff regarding patient concerns.
Support basic insurance verification and patient intake procedures when needed.
Follow HIPAA guidelines when handling protected health information.
Requirements:
Previous experience as a Medical Receptionist, Healthcare VA, Medical Administrative Assistant, or in a similar healthcare support role.
Experience working with U.S.-based healthcare providers or medical practices.
Familiarity with appointment scheduling and electronic health record (EHR) systems.
Good verbal and written English communication skills.
Comfortable handling phone calls and communicating with patients.
Basic knowledge of medical terminology and healthcare administrative processes.
Knowledge of HIPAA regulations and patient confidentiality.
Ability to work independently and manage multiple administrative tasks.
Proficiency in Google Workspace, Microsoft Office, and other relevant tools.
Preferred Qualifications:
Experience with EHR platforms such as Athenahealth, eClinicalWorks, SimplePractice, AdvancedMD, or similar systems.
Experience with insurance verification and patient intake.
Previous experience supporting U.S.-based clinics or healthcare practices remotely.