Medical Receptionist
Ataraxis
About the role
# Medical Receptionist
Company: Ataraxis
Work Arrangement: Remote
Employment Type: Full-Time
## Overview
Ataraxis is seeking a reliable, professional, and patient-focused Medical Receptionist to support healthcare clients with daily front-desk and administrative operations. The ideal candidate has excellent communication skills, a strong customer service mindset, and experience handling patient inquiries, appointment scheduling, and confidential medical information.
## Key Responsibilities
- Answer incoming calls, respond to patient inquiries, and direct calls to the appropriate staff.
- Schedule, confirm, reschedule, and cancel patient appointments.
- Maintain accurate patient records and update information in electronic health record (EHR) systems.
- Provide courteous, empathetic, and professional support to patients.
- Follow up on patient inquiries and coordinate with healthcare providers as needed.
- Maintain patient confidentiality and comply with HIPAA and other applicable privacy requirements.
- Perform general administrative tasks to support efficient healthcare office operations.
## Qualifications
- Previous experience as a Medical Receptionist, Healthcare Virtual Assistant, Patient Coordinator, or in a similar healthcare administrative role is preferred.
- Excellent spoken and written English communication skills.
- Strong telephone etiquette, interpersonal skills, and customer service abilities.
- Familiarity with appointment scheduling systems and electronic health records (EHR/EMR).
- Understanding of HIPAA, PHI confidentiality, and proper handling of sensitive patient information.
- Strong organizational skills, attention to detail, and the ability to multitask.
- Reliable, professional, and capable of working independently in a remote environment.
- Stable internet connection, appropriate computer equipment, and a quiet, private workspace.
## Work Schedule
Candidates must be willing to work full-time according to the assigned client's business hours and time zone.