About the role
We're Hiring for a Medical Assistant!
Remote | EST | Fulltime
Job Overview
We are looking for a reliable, organized, and detail-oriented Medical Assistant with experience in a medical or healthcare setting. The ideal candidate should have strong communication skills and be comfortable handling inbound and outbound patient calls, appointment scheduling, patient coordination, and basic medical billing tasks.
This role primarily focuses on managing patient communications, coordinating appointments, maintaining accurate medical records, and providing administrative support to ensure smooth daily operations.
Key Responsibilities
Inbound Calls: Answer incoming patient calls, address inquiries, provide assistance, and direct calls as needed using RingCentral.
Outbound Calls: Make outbound calls depending on assigned tasks, including patient follow-ups, appointment confirmations, and other healthcare-related requests.
Patient Scheduling: Schedule, reschedule, and coordinate patient appointments, ensuring accurate scheduling and timely communication.
Patient Coordination: Follow up with patients regarding appointments, scheduling changes, and other healthcare-related concerns.
Medical Billing Support: Assist with basic billing-related tasks, including reviewing patient billing information, updating records, and handling basic billing inquiries.
Medical Records: Maintain and update patient information, medical records, and other healthcare-related documentation using Practice Fusion.
System Management: Utilize Inovalon, Practice Fusion, and RingCentral for assigned administrative, patient coordination, and communication tasks.
Google Workspace: Use Gmail, Google Calendar, Google Sheets, Google Docs, and Google Drive to manage emails, coordinate appointments, maintain records, organize documents, and support daily administrative operations.
Administrative Support: Perform general administrative duties and coordinate with healthcare providers and internal team members to support daily operations.
Compliance: Follow established healthcare procedures and maintain patient confidentiality in accordance with HIPAA requirements.
Requirements
Previous experience as a Medical Assistant or in a similar healthcare administrative support role.
Experience handling inbound and outbound patient calls in a healthcare setting.
Experience with patient appointment scheduling, coordination, and follow-ups.
Basic knowledge of medical billing processes and medical terminology.
Familiarity with the following systems is preferred:
Practice Fusion: Electronic Medical Records (EMR).
RingCentral: Phone system for inbound and outbound calls.
Inovalon: Healthcare management platform.
Google Workspace: Gmail, Google Calendar, Google Sheets, Google Docs, and Google Drive.
Experience using EMR/EHR systems and healthcare management software.
Strong verbal and written English communication skills.
Excellent customer service skills and confidence in handling patient phone conversations.
Strong organizational skills, attention to detail, and ability to manage multiple tasks efficiently.
Understanding of patient confidentiality and HIPAA compliance.
Comfortable working independently in a remote environment.
Reliable, proactive, adaptable, and willing to learn new systems and processes.
To Apply:
Send your most updated resume and a 2-minute video introduction to (Check How to Apply) with the subject line: MAA- "Your Name