About the role
𝗪𝗘'𝗥𝗘 𝗛𝗜𝗥𝗜𝗡𝗚: 𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁
Remote
Role Overview:
We are looking for an experienced Healthcare Administrative Virtual Assistant to support an integrative psychiatry practice with insurance processing, medical billing, provider credentialing, and patient communication.
The ideal candidate must have hands-on experience with PracticeQ and Office Ally, strong organizational skills, and the ability to handle patient concerns professionally and empathetically.
Key Responsibilities:
Process insurance prior authorizations and manage insurance-related administrative tasks.
Handle medical billing and insurance documentation.
Manage provider credentialing processes.
Verify patient insurance eligibility and benefits.
Communicate insurance coverage and benefits information to patients.
Respond to patient emails and inquiries professionally.
Handle billing-related concerns and de-escalate difficult conversations with empathy.
Maintain accurate patient records and follow established procedures.
Qualifications:
Previous experience in healthcare administration.
Hands-on experience with insurance verification, medical billing, prior authorizations, and provider credentialing.
Excellent written English and professional patient communication skills.
Strong organizational skills, punctuality, and reliability.
Calm, empathetic, and professional approach when handling sensitive patient concerns.
Ability to manage difficult conversations and make patients feel heard and understood.
Hands-on experience with PracticeQ and Office Ally (required).
Preferred Qualifications:
Experience with Spruce or similar patient communication and telephone systems.
Familiarity with healthcare billing and insurance platforms.
Previous experience supporting U.S.-based healthcare or medical practices.
How to Apply:
Interested candidates may send their updated CV to
Subject: Healthcare Administrative Virtual Assistant Application