Full Time US Healthcare Virtual Assistant
Ataraxis
About the role
Role Overview
As a Healthcare Virtual Assistant, you will provide administrative and operational support to the U.S.-based healthcare providers, helping ensure efficient patient care and practice management.
1. Administrative & Patient Coordination
- Manage appointment scheduling, calendar management, and patient coordination.
- Provide day-to-day administrative support to healthcare providers and medical practices.
- Maintain accurate medical records, patient documentation, and confidential files in accordance with healthcare regulations.
- Organize documents, reports, and other administrative records to support efficient practice operations.
2. Patient Communication & Customer Service
- Serve as a primary point of contact for patients, healthcare providers, and other stakeholders via phone, email, and chat.
- Deliver professional, timely, and compassionate communication while addressing inquiries and resolving concerns.
- Coordinate with healthcare teams to ensure smooth patient scheduling and follow-up.
- Escalate complex issues appropriately to maintain high-quality patient service.
3. Medical Administration & Operational Support
- Maintain and update electronic health records (EHR/EMR) with accuracy and attention to detail.
- Assist with insurance verification, claims processing, and billing-related administrative tasks.
- Support healthcare providers by ensuring compliance with U.S. healthcare regulations, privacy standards, and practice procedures.
- Prepare reports, maintain databases, and perform data entry to support operational efficiency.
4. Healthcare Systems & Compliance
- Utilize EHR/EMR platforms and other healthcare software to manage patient information and administrative workflows.
- Ensure the accuracy, confidentiality, and security of patient records in compliance with HIPAA and healthcare industry standards.
- Assist with documentation and administrative processes that support quality patient care.