About the role
NOTE: We only accept applications submitted using the application form link. Please do not send us an email.
We are looking for a Customer Onboarding Representative to guide B2B customers from the start of their journey through initial software onboarding and product training. This is not an entry-level role. You will conduct live onboarding calls, guide customers through repeatable processes, answer product-related support tickets, and follow up to ensure a smooth start.
This role is ideal for someone with 1-2 years of software/SaaS onboarding or support experience, strong customer-facing English, and confidence working independently.
Work Hours:
⭐ Full-time
⭐ 40 hours per week
⭐ US hours
Rate:
⭐ $1,000/month USD
We don’t take a cut of your pay - ever.
You receive 100% of your full advertised rate - paid directly to you by your client. We never take a cut, percentage, or reduce your earnings.
POTENTIAL TASKS
🤝 Customer Onboarding
Guide new B2B customers through the initial onboarding process
Welcome customers and explain the next steps in their journey
Follow repeatable onboarding workflows consistently
Track progress and follow up on outstanding onboarding actions
🎓 Live Training & Product Guidance
Conduct 1-2 live onboarding or training calls per customer
Deliver clear 30-60 minute product walkthroughs
Adapt explanations to each customer's needs
🎫 Product Support & Tickets
Answer product questions through the help-center system
Resolve straightforward product usage questions
Escalate issues that need deeper technical support
Keep responses clear, accurate, and timely
📊 CRM & Customer Follow-Up
Update customer records and onboarding status in CRM
Record call notes, support outcomes, and next steps
Use Slack to share updates or blockers with the team
Follow up on pending customer actions or responses
📈 Process & Consistency
Follow documented onboarding and support processes
Keep customer experiences consistent across workflows
Identify recurring customer questions or process gaps
Share feedback to improve onboarding and support
SKILLS/EXPERIENCES REQUIRED
Excellent spoken and written English for US-based customers
Minimum 1-2 years of SaaS onboarding or software support
Experience conducting live onboarding or training calls
Comfortable handling product questions and support tickets
Learns software quickly and resolves basic usage issues
Comfortable working full-time during US business hours
Reliable, organized, and consistent with repeatable processes
🌟 Preferred But Not Required:
Previous B2B SaaS customer onboarding experience
Experience with CRM and help-center/ticketing systems
Experience supporting EdTech, learning platforms, or digital products
Experience working remotely with international customers or teams
Familiarity with Slack and structured customer support workflows