About the role
Mental Health Administrative Virtual Assistant
We are seeking a highly organized, professional, and reliable Mental Health Administrative Virtual Assistant to support a busy mental health practice. The ideal candidate has strong U.S. healthcare administrative experience, excellent communication skills, and a structured, detail-oriented approach.
Key Responsibilities
-Manage patient calls, callbacks, messages, and communication.
-Schedule, reschedule, and cancel appointments across therapists’ calendars.
-Perform insurance eligibility and benefits verification.
-Review and submit claims through SimplePractice, ensuring accuracy and proper billing procedures.(related tools)
-Follow established SOPs, checklists, and administrative workflows.
-Coordinate closely with therapists, teams, and staff to ensure tasks are completed accurately and on time.
Requirements
-3-5 years of U.S. healthcare administrative experience.
-Mental health/behavioral health front-office experience strongly preferred.
-Experience with scheduling, insurance verification, and claims processing.
-SimplePractice experience is a strong plus.
-Excellent spoken and written English with a clear, professional phone presence.
-Highly organized, dependable, coachable, and comfortable working within structured processes.