About the role
We need 1 full-time Shift Allocator/Coordinator (Healthcare)
DISCLAIMER: ONLY QUALIFIED CANDIDATES WILL BE CONTACTED
Client Location: Australia (Remote Support)
Employment Type: Full-time
Working Hours: Varies (Aligned with client requests; fast response required within working hours)
About Us:
At People Avenue, we believe in the power of great people to transform businesses. As a trusted offshoring partner, we help purpose-driven companies in Australia and the US scale smarter by connecting them with exceptional talent across marketing, recruitment, virtual assistance, and more.
We’re a passionate team committed to creating meaningful opportunities—for our clients, our candidates, and our community. With a people-first mindset and a tailored approach, we don’t just fill roles—we build long-term success stories.
About the Role:
The Allocation Coordinator/Recruiter is responsible for managing real-time staffing requests from clients, primarily for roles such as disability support workers and youth workers. This role ensures that shift requests are filled quickly and efficiently by coordinating with available staff and confirming placements with clients.
Allocation operates in a highly time-sensitive environment where multiple agencies compete to fill the same shifts. Success in this role depends on speed, responsiveness, and persistence in securing staff.
The Allocation Coordinator/Recruiter must be able to act quickly, manage multiple requests at once, and proactively follow up with staff to ensure shifts are filled as fast as possible.
Key Responsibilities:
Shift Allocation & Coordination
Monitor incoming shift requests from clients via email in real time
Post shift requests into the system (Workforce) to notify available staff
Ensure all requests are processed within 3–5 minutes of receipt
Manage multiple shift requests simultaneously, especially during peak periods
Staff Engagement & Fulfillment
Broadcast shifts to available workers on a first-come, first-served basis
Monitor responses and confirm staff availability
If shifts remain unfilled:
Call staff individually to check availability
Send SMS and follow-ups as needed
Contact multiple candidates (often 10+ per shift) to secure coverage
Client Coordination
Communicate confirmed staff details to clients promptly
Coordinate confirmation with clients to finalize shift placements
Handle cases where shifts are declined or already filled by other agencies
Restart or adjust the process when needed
Process Management & Execution
Follow the full allocation workflow from request to confirmation
Maintain accuracy and timeliness in updating shift statuses
Cancel or reprocess shifts when required
Ensure smooth coordination between staff and clients at all times
What We’re Looking For:
Experience in staffing, recruitment coordination, or high-volume operations
Ability to work in a fast-paced, time-sensitive environment
Strong communication skills (calls, SMS, and email coordination)
Highly responsive with the ability to act quickly and decisively
Comfortable handling repetitive follow-ups and outreach
Strong multitasking and prioritization skills
Skills & Attributes We Value:
Sense of urgency and speed in execution
Persistence and resilience in reaching out to multiple candidates
Strong organizational and coordination skills
Attention to detail in tracking and confirming shifts
Ability to remain calm under pressure and manage competing priorities
Team-oriented mindset with accountability for results