Remote Live Graphic Designer & Customer Support
Tora Custom LLC
About the role
About Us
Tora Custom is a U.S.-based custom apparel printing company specializing in personalized T-shirts, hoodies, and other custom products.
We are hiring a friendly, reliable, and creative Remote Live Graphic Designer & Customer Support Representative from the Philippines for a long-term position.
Responsibilities:
- Assist customers through live video, voice, and chat sessions on our website.
- Create and edit custom T-shirt and hoodie designs based on customer requests.
- Perform simple graphic design tasks such as background removal, adding text, resizing images, and making design adjustments.
- Respond to customer emails and inquiries professionally.
- Answer questions about products, pricing, orders, and delivery.
- Create orders, provide quotes, and send payment links.
- Follow up with potential customers and help convert inquiries into sales.
- Assist customers with design revisions and order-related questions.
Requirements:
- Good spoken and written English.
- Basic to intermediate Adobe Illustrator and Photoshop skills.
- A reliable computer capable of running design software smoothly.
- Good-quality headset with a microphone (required).
- Stable and fast internet connection.
- Comfortable speaking directly with American customers.
- Friendly, patient, organized, and able to multitask.
- Availability during U.S. Eastern Time business hours, including weekends as scheduled.
Working Schedule:
Full-time, approximately 40 hours per week, aligned with our Fairfax, Virginia store hours (Eastern Time).
Important:
We are not looking for an advanced graphic design expert. Most designs involve simple edits and customizations. Strong English communication, customer service, reliability, and the ability to work quickly are more important than advanced design skills.
Application Requirements:
Please provide your resume, design portfolio or sample work, computer specifications, internet speed, and a short English voice introduction through the application process.
We are looking for someone interested in a stable, long-term opportunity with Tora Custom.