About the role
Healthcare Virtual Assistant
Schedule: CST, PST, EST
We are seeking a dependable, full-time Healthcare Virtual Assistant to support a healthcare practice with daily administrative operations and patient communication.
Responsibilities:
-Monitor patient messages and respond to routine administrative inquiries.
-Manage appointments, rescheduling, cancellations, and incoming calls.
-Collect prospective patient information and follow up on inquiries.
-Assist with insurance verification and billing workflows as trained.
-Use EHR systems, preferably SimplePractice and eClinicalWorks, to support daily administrative tasks.
-Maintain patient confidentiality and suggest workflow improvements.
Qualifications:
-Excellent English communication skills and a warm, professional patient approach.
-Reliable, punctual, proactive, and detail-oriented.
-Quick to learn new systems and adapt to changing workflows.
-Familiarity with SimplePractice and/or eClinicalWorks is preferred.
-Healthcare experience is an advantage.
-Able to commit to consistent, full-time weekday coverage and a long-term working relationship.
Note: This is an administrative support role. Clinical decisions and medical advice are outside the scope of the position.