About the role
Client Success Manager – Email Marketing (Part-Time)
About the Role
We're looking for a proactive and experienced Client Success Manager to manage premium clients for a growing email marketing platform.
Our clients include businesses in eCommerce, health and wellness, affiliate marketing, and digital products.
You'll be responsible for delivering a smooth onboarding experience, managing client relationships, resolving concerns, and ensuring clients receive excellent ongoing support.
This is more than a customer support role. We're looking for someone who takes ownership, communicates proactively, and can confidently manage multiple client accounts without constant supervision.
Key Responsibilities
Client Onboarding & Account Management
Manage the onboarding process for premium clients from start to finish.
Collect client information, marketing assets, and technical requirements.
Coordinate email marketing setup, domain configuration, and onboarding tasks.
Serve as the primary point of contact for assigned clients.
Provide regular updates, manage expectations, and ensure timely follow-ups.
Build strong client relationships and support long-term retention.
Email Marketing & Deliverability
Assist clients with email campaigns, automation, segmentation, and list management.
Answer basic questions about email deliverability and marketing best practices.
Understand common deliverability issues, including sender reputation, bounce rates, and spam complaints.
Coordinate with technical teams to troubleshoot and resolve issues.
Help clients understand and improve their email marketing performance.
Operations & Process Improvement
Track onboarding progress, client requests, and outstanding tasks.
Maintain organized client records, checklists, and documentation.
Coordinate with internal teams to ensure timely completion of tasks.
Identify opportunities to improve onboarding and client experience.
Take initiative and resolve issues independently whenever possible.
What We're Looking For
Experience in Customer Success, Account Management, or Client Onboarding.
Email marketing experience is required.
Excellent written and spoken English.
Strong organizational and multitasking skills.
Confident communicating with business owners and premium clients.
Proactive problem-solving skills and strong follow-through.
Ability to manage multiple accounts and work independently.
Comfortable learning technical concepts and explaining them clearly.
Nice to Have
Experience in digital marketing or email marketing agencies.
Familiarity with email deliverability, SPF, DKIM, DMARC, and domain authentication.
Experience supporting eCommerce, affiliate marketing, or digital product businesses.
Background managing premium or high-ticket clients.
Experience using CRM and project management tools.
Note: Training and coaching on technical email deliverability will be provided. Strong client management and communication skills are essential.
Who Will Thrive in This Role?
We're looking for someone who is organized, resourceful, and takes full ownership of the client experience.
You should be comfortable leading client conversations, following up without reminders, solving problems, and ensuring nothing falls through the cracks.
How to Apply
Interested applicants are encouraged to complete our application form.
Candidates who complete the form will be prioritized during the screening process.
Only shortlisted candidates will be contacted for the next stage of the hiring process.