About the role
Full Time Customer Service + Scheduling and Dispatch | Remote | 9AM - 5PM EST
We’re looking for a friendly, organized, and reliable Inside Sales Agent to be the first point of contact for customers looking for junk removal services.
You’ll handle inbound calls and messages, understand customer needs, collect accurate job information, schedule free estimates, and coordinate with the appropriate team.
This role is ideal for someone who is confident on the phone, quick to respond, detail-oriented, and great with customers.
What You’ll Do
Customer Service & Inbound Calls
Handle approximately 12–22 inbound calls per day.
Speak with customers in a friendly and professional manner.
Ask the right questions to understand what needs to be removed.
Explain the junk removal and free-estimate process.
Accurately collect customer contact information, service address, and job details.
Scheduling & Coordination
Schedule free in-person estimates and provide accurate 2-hour arrival windows.
Coordinate schedules and route tasks to the appropriate team.
Ensure the field team has complete and accurate job information.
Follow up with customers when additional details are needed.
Customer Follow-Up
Monitor and respond to inbound customer messages.
Follow up with leads and customers by phone and text.
Keep customers informed throughout the scheduling process.
Make sure no leads, follow-ups, or customer requests fall through the cracks.
CRM & Daily Operations
Maintain accurate and organized customer records.
Enter call notes, job details, and scheduling information into GoHighLevel.
Use Autopilot to manage daily tasks and workflows.
Follow established processes while identifying opportunities to improve the customer experience.
What We’re Looking For
Excellent spoken and written English.
Confident and professional phone communication.
Strong customer service and active listening skills.
Excellent organization and attention to detail.
Ability to manage multiple calls, messages, and tasks.
Fast response times and strong follow-through.
Comfortable using CRMs and learning new software.
Able to work independently and take ownership of problems.
Nice to Have
Experience in junk removal, home services, dispatching, field services, or a similar industry is a plus, but not required.
Who Will Thrive in This Role?
You don’t need to be a technical expert or an aggressive salesperson.
We’re looking for someone who is warm with customers, sharp with details, fast with follow-up, and extremely reliable. You should enjoy talking to people while making sure every detail is handled correctly.
What Success Looks Like
Calls and messages are answered quickly and professionally.
Customer and job information is accurate.
Estimates are scheduled correctly.
Customers receive consistent follow-up.
Field teams have the information they need.
CRM records stay clean and up to date.
Tasks are properly routed and nothing falls through the cracks.
Tools You’ll Use
GoHighLevel – CRM and customer communication
Autopilot – Task and workflow management
Phone & SMS – Customer communication
Job Offer
$1,056 monthly (Evaluation Period)
$1,100 monthly after 6 months
$1,144 monthly after 18 months