About the role
WE’RE HIRING: Customer Service Admin VA – Women’s Fashion Brand
An established Australian women’s fashion brand based in Adelaide is looking for a full-time Customer Service Admin VA to own customer service across its growing ecommerce business.
This is more than answering tickets. You’ll be the voice of the brand—helping customers with sizing, fit, orders, delivery, returns and refunds while making sure every interaction leaves them happy to shop again.
What you’ll do:
Manage customer emails through RichPanel
Handle website live chat
Answer sizing, fit, fabric, delivery and product questions
Edit orders, change delivery details and process cancellations in Shopify
Manage returns and refunds from start to finish
Work with the design team to answer detailed product questions
Handle admin and spreadsheet tasks
Identify recurring customer issues and sizing/product patterns
Help build and maintain the customer service knowledge base
Must-have:
Hands-on Shopify experience
Customer service experience with an ecommerce brand
Strong written and spoken English
Excellent judgment and problem-solving skills
Comfortable working across multiple systems
Reliable internet + backup connection and power
Nice to have:
RichPanel, Gorgias, Zendesk, Freshdesk, Tidio or similar
3PL/order fulfilment experience
Women’s fashion or apparel experience
Fashion returns and sizing experience
Live chat experience
Experience supporting US/American customers
International customer service experience
Full-time | 40 hours/week | Monday–Friday | 8 AM–4 PM Adelaide time
Manila hours: approximately 5:30 AM–6:30 AM start, depending on Australian daylight saving. Please apply only if this schedule genuinely works for you.
Start: ASAP
Probation: 6 months
If you have strong Shopify + ecommerce customer service experience and excellent English communication skills, we’d love to hear from you.
Apply here: